Lead Ecotourism Operations Manager

Placements24; Upington; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Accommodation options

Housing allowance

Professional development

Mission-driven organisation

On-site salary benefits

Job summary

Placements24 is seeking an experienced Lead Ecotourism Operations Manager to oversee ecotourism sites, lodges and tours in Upington, Northern Cape. You will drive sustainability, guest satisfaction and operational efficiency across a multi-site portfolio.

You will manage budgets, lead diverse teams, and build strong stakeholder relationships with local communities and conservation partners, while traveling within the Northern Cape and occasionally to other regions.

Qualifications

• Bachelor's degree in Hospitality Management, Ecotourism, Environmental Science or related field.
• 7+ years of experience in operations management, 4+ years in ecotourism or sustainable hospitality.
• Experience managing multiple sites or complex operations.
• Knowledge of conservation principles and sustainable tourism practices.
• Strong financial acumen including budget management and P&L responsibility.

Responsibilities

• Oversee all operational aspects of ecotourism sites including accommodation, tours, activities, and guest services.
• Develop and implement policies prioritizing sustainability, conservation and guest experiences.
• Manage budgets, financial performance and resource allocation for operations.
• Lead, train and motivate diverse staff including guides and lodge managers.
• Ensure adherence to environmental regulations and conservation best practices.

Skills

Leadership

Operations management

Budget management

Stakeholder engagement

Conservation knowledge

Education

Bachelor's degree in Hospitality Management, Ecotourism, Environmental Science

Job description

About the Role

Our client, a pioneering ecotourism enterprise operating in the stunning natural landscapes surrounding Upington, Northern Cape, is seeking an experienced and visionary Lead Ecotourism Operations Manager. This role is crucial for overseeing the day-to-day operations of our client's various eco-lodges, guided tours, and conservation initiatives, ensuring they align with principles of sustainability, guest satisfaction, and operational efficiency. The ideal candidate will have a strong background in hospitality management, eco-tourism, and conservation, combined with excellent leadership and strategic planning skills. You will manage a diverse team, develop and implement operational strategies, and foster strong relationships with local communities and conservation partners. This is a unique opportunity to shape the future of sustainable tourism in a remarkable region.

Key Responsibilities

• Oversee all operational aspects of ecotourism sites, including accommodation, tours, activities, and guest services.
• Develop and implement operational policies and procedures that prioritize sustainability, conservation, and exceptional guest experiences.
• Manage budgets, financial performance, and resource allocation for all operational activities.
• Lead, train, and motivate a diverse team of staff, including guides, lodge managers, and support personnel.
• Ensure strict adherence to environmental regulations and conservation best practices across all operations.
• Develop and maintain strong relationships with local communities, suppliers, and conservation organizations.
• Implement and monitor quality control measures to ensure high standards of service delivery.
• Manage risk and ensure the safety and security of guests and staff at all operational sites.
• Contribute to the development and marketing of new ecotourism products and experiences.
• Monitor operational performance metrics and implement improvements for efficiency and profitability.
• Act as a brand ambassador, representing the company's commitment to responsible tourism.

Requirements

• A relevant degree in Hospitality Management, Ecotourism, Environmental Science, or a related field.
• A minimum of 7 years of experience in operations management, with at least 4 years specifically within the ecotourism or sustainable hospitality sector.
• Proven experience in managing multiple sites or complex operational environments.
• Demonstrated knowledge of conservation principles and sustainable tourism practices.
• Strong financial acumen, including budget management and P&L responsibility.
• Excellent leadership, team management, and interpersonal skills.
• Experience in stakeholder engagement, particularly with local communities and conservation bodies.
• Proficiency in relevant operational software and tools.
• Strong problem-solving abilities and a proactive approach to challenges.
• A deep passion for nature, conservation, and delivering authentic guest experiences.
• Willingness to travel extensively within the Northern Cape region and engage in some remote work.
• Understanding of the unique environmental and cultural context of the Upington area is advantageous.

Benefits

• Competitive salary package commensurate with experience and responsibilities.
• Opportunity to lead operations for a leading ecotourism provider in a unique environment.
• Significant influence on sustainable tourism practices and conservation efforts.
• Professional development and networking opportunities within the ecotourism industry.
• Potential for on-site accommodation benefits or housing allowance.
• A dynamic work environment with diverse responsibilities.
• Contribution to the economic development and environmental protection of the Northern Cape.
• Be part of a mission-driven organization committed to responsible travel.