TMS Solutions Expert – CarLo Specialist & Travel Ready

AGL Group; Johannesburg; On-site; ZAR 550,000 - 900,000; Full time

Job summary

Africa Global Logistics in South Africa seeks a Solutions Expert within the MIS JACC Department to support and configure production software, resolve escalated queries, and ensure top-tier service levels. You will identify system changes, upgrade applications, and contribute to documentation while traveling as needed.

Key requirements include CarLo TMS experience, strong business analysis skills, and the ability to translate business needs into technical solutions.

Qualifications

• Degree in Business Information Systems or similar is advantageous.
• Extensive experience with the Transport Management System CarLo is required.
• Strong understanding of business processes and translating requirements into technical solutions.
• Freight Forwarding Business Applications, SQL Report Writing and MS Power BI experience is advantageous.
• Proficiency in MS Office (Word, PowerPoint & Excel).
• Experience in Freight Forwarding, Logistics and Transport Management is favourable.

Responsibilities

• Be a Subject Matter Expert within the dedicated solution area.
• Support the Solution Leader in understanding business needs and develop customized solutions.
• Stay updated with industry trends and product knowledge to advise clients.
• Collaborate with cross-functional teams for seamless delivery and implementation.
• Analyze complex client challenges and design effective solutions.
• Build and maintain client relationships and identify opportunities for additional solutions.
• Troubleshoot production issues and perform Root Cause Analysis for escalated queries.
• Liaise with Vendors/Support to resolve issues.
• Perform application upgrades and preventative maintenance.
• Participate in building User Acceptance Testing for new/existing applications.
• Produce and maintain knowledge base documentation.
• Contribute to team goals and participate in training.

Skills

Business analysis

Client communication

Problem solving

Training delivery

Presentation skills

Travel readiness

Education

Degree in Business Information Systems

Tools

CarLo TMS

MS Power BI

SQL

Job description

Africa Global Logistics in South Africa seeks a Solutions Expert within the MIS JACC Department to support and configure production software, resolve escalated queries, and ensure top-tier service levels. You will identify system changes, upgrade applications, and contribute to documentation while traveling as needed.

Key requirements include CarLo TMS experience, strong business analysis skills, and the ability to translate business needs into technical solutions.