Ticket Office & Guest Services Supervisor

Babylonstoren; Franschhoek; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Babylonstoren in Franschhoek invites applications for a confident, service‑oriented Ticket Office and Enquiries Supervisor who will lead the guest-facing team and uphold a warm, professional experience.

You will oversee daily operations, coach staff, handle bookings, payments and inquiries, and ensure a consistent, welcoming service during busy periods. The ideal candidate is calm under pressure, organized, and passionate about delivering outstanding guest service.

Qualifications

• Strong leadership, interpersonal and communication skills.
• Ability to motivate, guide and support a team.
• Confident in making decisions and resolving guest concerns professionally.
• Excellent organisational skills and attention to detail.
• Ability to prioritise tasks during busy periods.
• Calm, approachable and professional manner.
• Passion for delivering excellent guest service.

Responsibilities

• Oversee the daily operations of the Ticket Office and Enquiries team.
• Provide clear direction, coaching and constructive feedback to team members.
• Ensure guests receive a warm welcome and consistent, professional service.
• Ensure guest enquiries are answered promptly and followed up where necessary.
• Oversee bookings, group enquiries, payments, deposits and refunds.
• Maintain accurate and up-to-date booking and payment records.
• Resolve guest concerns efficiently and escalate matters when appropriate.
• Coordinate clear handovers to ensure continuity between shifts.
• Keep management informed of operational matters, team performance and any issues requiring attention.

Skills

Leadership

Interpersonal skills

Communication

Team motivation

Decision making

Problem solving

Organisational skills

Time management

Customer service

Calm under pressure

Job description

Babylonstoren in Franschhoek invites applications for a confident, service‑oriented Ticket Office and Enquiries Supervisor who will lead the guest-facing team and uphold a warm, professional experience.

You will oversee daily operations, coach staff, handle bookings, payments and inquiries, and ensure a consistent, welcoming service during busy periods. The ideal candidate is calm under pressure, organized, and passionate about delivering outstanding guest service.