Temp Client Support Consultant: Employee Benefits

Discovery Limited; Sandton; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Discovery Limited is seeking a Client Support Consultant (Temp) to deliver high‑quality telephonic and email support within a busy contact centre. You will investigate policy and benefit queries, track trends, and provide timely feedback to internal teams.

The role requires English communication skills, a relevant qualification, and comfort with MS Office; Saturday work may be required, and prior employee benefits knowledge is advantageous.

Qualifications

• NQF level 6 equivalent qualification.
• Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous).
• 1 year customer service experience in a Contact Centre environment.
• Excellent written and verbal communication in English.
• Intermediate computer literacy in Microsoft Office.
• Preference given to Employee Benefit experience.
• Must be able to work on a Saturday.

Responsibilities

• Providing telephonic and email support in the Technical Support Centre.
• Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
• Comprehensively understanding and investigating complaints relating to policy, protocol and benefits.
• Tracking and identifying trends and reverting with feedback to appropriate parties.
• Keeping accurate and comprehensive statistics on a daily, weekly and monthly basis.
• Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Keeping abreast of Discovery Employee Benefits schemes and in-house products, protocols and policies. Data analysis and reporting to various stakeholders.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Independent work

Education

NQF level 6 equivalent

Tools

Microsoft Office

Job description

Discovery Limited is seeking a Client Support Consultant (Temp) to deliver high‑quality telephonic and email support within a busy contact centre. You will investigate policy and benefit queries, track trends, and provide timely feedback to internal teams.

The role requires English communication skills, a relevant qualification, and comfort with MS Office; Saturday work may be required, and prior employee benefits knowledge is advantageous.