Teller at Absa Bank Limited

The Elitejob; Pretoria; Presencial; ZAR 223 200 - 334 800; Tempo integral

Resumo da oferta

A major financial institution in Pretoria is seeking a Bank Teller to execute cash transactions and ensure customer inquiries are resolved efficiently. The ideal candidate will possess a Further Education and Training Certificate in Business or related fields and have experience in cash management. Responsibilities include managing customer transactions, maintaining security, and identifying sales opportunities. The position emphasizes professionalism and efficiency.

Qualificações

• Experience in handling cash and financial transactions.
• Ability to advise customers politely and effectively.
• Strong understanding of compliance and risk management.

Responsabilidades

• Process bank teller transactions accurately and timeously.
• Advise customers on transaction processes.
• Identify and act on sales leads and cross-selling opportunities.

Conhecimentos

Customer service

Cash management

Fraud detection

Formação académica

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

Descrição da oferta de emprego

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.

Note: Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

1. Execute cash & related transactions: Throughout each day, balance, control, and manage the cash float by checking the amount of cash at the teller station and requesting restocking or repatriation when prescribed cash limits are reached.
2. Dispense and receive physical cash, cheques, travellers cheques, drafts, and other financial instruments over the counter to walk-in customers.
3. Process and encash cheques presented by customers for deposit or payout after verifying identification, account details, and other controls.
4. Be vigilant for fraudulent or suspicious activities and report concerns before processing transactions.
5. Adhere to policies, especially when handling cheques, notes, IDs, etc., under the 2 ID Buddy system to prevent fraud.
6. Refer transactions exceeding teller mandate limits to a mandated official or line manager for approval.
7. Capture all transactions in the bank system, ensuring proper authorization before finalization.
8. Count cash carefully using applicable equipment to avoid errors.
9. Reconcile cash at the start and end of each day, and when restocking, and prepare reports for audits and management.
10. Ensure journals are processed to recover charges for manual transactions.
11. Follow SARB minimum requirements.

Customer Service

• Advise customers on transaction processes for smooth service.
• Resolve customer inquiries or escalate if necessary.
• Provide feedback on inquiries and explain bank procedures and security requirements.
• Report complaints via the Customer Care process.
• Guide customers on completing transaction documentation accurately.
• Maintain professionalism, a friendly attitude, and a neat appearance.
• Proactively organize workspace and read relevant pricing documents.
• Follow policies on issuing pins and statements and migrate clients to digital channels where appropriate.
• Assist clients efficiently to minimize shortages and surpluses.
• Market products and educate customers on alternative transaction methods, including internet kiosks.

Sales and Lead Identification

• Identify and act on sales leads and cross-selling opportunities.
• Explain campaign details and direct clients to sales consultants.
• Use sales tools effectively and meet sales targets.
• Record leads and follow up to ensure client contact.

Compliance and Risk Management

• Secure the branch safe and conduct cash counts and visual checks.
• Maintain transaction records and ensure accuracy and completeness.
• Follow cash management procedures and limits.
• Stay informed on communication, circulars, and alerts.
• Follow control measures to prevent fraud, losses, and shortages.
• Report suspicious transactions and complete required registers.
• Follow safety procedures, secure workstations, and manage security items.
• Regularly upskill on policies, procedures, and equipment handling.
• Adhere to end-of-day procedures and processing mandates.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer, contributing to a diverse workforce. The bank reserves the right not to fill the position.