Telesales Representative (FMCG) - Montague Gardens - R13 700 + Comm

The Legends Agency; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading telesales firm in Cape Town is seeking a motivated Telesales Representative to join their team. This role involves reaching out to clients, promoting products, and closing sales while ensuring excellent customer service. Candidates must be fluent in Afrikaans and English, have proven experience in telesales, and possess strong communication skills. The position offers a base salary of R13,700 plus commission.

Qualifications

• Proven success in telesales or similar customer service role.
• Track record of consistently meeting or exceeding phone-based sales targets.
• Strong computer literacy and phone systems knowledge.

Responsibilities

• Contact potential and existing clients using scripts.
• Handle inquiries and explain product features clearly.
• Identify customer needs and close sales.
• Maintain up-to-date product knowledge and system skills.
• Support department managers and colleagues.

Skills

Fluent in Afrikaans

Fluent in English

Strong computer literacy

Excellent communication skills

Negotiation skills

Resilience to rejection

Self-motivated

Customer service experience

Education

Grade 12

Job description

Cape Town, Western Cape, South Africa

Job Openings Telesales Representative (FMCG) - Montague Gardens - R13,700 + Commission

Overview

An exciting opportunity exists in the frozen food industry for a driven and performance-oriented Telesales Representative to join a fast-paced, customer-focused team. This role reports directly to the Sales Manager and is responsible for closing sales deals over the phone while maintaining strong customer relationships.

Seniority level and responsibilities will be determined by years of telesales experience and book size management.

Key Responsibilities

• Contact potential and existing clients using scripts to promote products and services
• Handle inquiries and explain product features clearly and effectively
• Identify customer needs and close sales
• Direct leads to field sales when appropriate
• Accurately place and process orders
• Ensure sufficient stock levels and advise clients accordingly
• Maintain up-to-date product knowledge and system skills (e.g., IQ program)
• Stay informed on market and promotional trends
• Administration
  • Update and maintain customer database records
  • Log calls and track sales activity for review
• Customer Service
  • Address and resolve customer complaints
  • Go the extra mile to meet targets and support client growth
  • Upsell and cross-sell lesser-known products
• Teamwork
  • Support department managers and colleagues
  • Participate in team initiatives and ad hoc tasks as needed
• Maintain cleanliness of workspace and uphold hygiene standards
• Comply with safety protocols and wear PPE
• Participate in Occupational Health & Safety activities when required

Requirements

• Education & Language:
  • Grade 12
  • Fluent in Afrikaans and English (written and spoken)
• Experience:
  • Proven success in telesales or similar customer service role
  • Track record of consistently meeting or exceeding phone-based sales targets
  • Strong computer literacy and phone systems knowledge
  • Excellent communication, negotiation, and interpersonal skills
  • Cool under pressure, resilient to rejection
  • Self-motivated, reliable, and performance-driven