Telesales Agent

MetroFibre; Centurion; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Metrofibre is seeking an Outbound Telesales Agent in Centurion. The role involves making outbound calls, training customers on Metrofibre products, and closing sales. You will handle mandates from leads and prospects, aim to hit sales targets, and collaborate with the sales team to refine approaches.

Candidates should have 1–2 years in outbound sales or telemarketing and possess Grade 12. Post-matric qualifications will be advantageous in this on-site, full-time position.

Qualifications

• Experience in outbound sales, telemarketing, or related field (1–2 years preferred).
• Grade 12 / Matric is required.
• Post-matric qualifications are advantageous.

Responsibilities

• Initiate outbound calls to potential clients from provided leads or lists.
• Conduct needs-based assessments to understand customer requirements.
• Overcome objections and provide solutions to close sales.
• Meet or exceed daily, weekly, and monthly sales targets and KPIs.
• Collaborate with the sales team and management to refine strategies.
• Follow up with leads to generate repeat business and ensure satisfaction.
• Stay up-to-date on product knowledge and promotions.

Skills

Outbound calls

Needs-based assessments

Objection handling

Sales targets

Team collaboration

Product knowledge

Education

Grade 12 / Matric

Post matric qualifications

Job description

Role Summary

This is a full-time on-site role for an Outbound Telesales Agent located in Centurion. The Telesales Agent will be responsible for making outbound calls to potential customers, training customers on the products and services offered by Metrofibre and closing sales.

Responsibilities

• Initiate outbound calls to potential clients from provided leads, databases, or prospect lists.
• Conduct needs-based assessments to understand customer requirements and offer appropriate services.
• Overcome objections and provide solutions to potential customers to close sales.
• Meet or exceed daily, weekly, and monthly sales targets and KPIs.
• Collaborate with the sales team and management to refine sales strategies and improve customer engagement.
• Follow up with leads and prospects to ensure customer satisfaction and generate repeat business.
• Stay up-to-date on product knowledge, promotions, and industry trends to provide relevant information to prospects.
• Ensure that the order pipeline is sufficient for target achievement.

Qualifications

• Grade 12 / Matric
• Relevant post matric qualifications (Advantageous)

Work Experience

Proven experience in outbound sales, telemarketing, or related field (1-2 years preferred)