Telecom Operations Leader: Scale Growth & Profitability

First Point Group; KwaZulu-Natal; On-site; ZAR 2,500,000 - 5,000,000; Full time

Job summary

First Point Group in KwaZulu-Natal, South Africa, is seeking an experienced Chief Operations Officer to lead its telecommunications managed-services division. The role focuses on operational growth, performance management, and organizational development to build a scalable, high-performing operation.

The COO will drive governance, profitability, and workforce productivity while guiding geographically dispersed teams and collaborating with executives, customers, and stakeholders to deliver

Qualifications

• Experience leading large-scale telecom operations or managed-services businesses.
• Proven ability to manage profitability, budgets, and business performance.
• Ability to lead geographically distributed teams across multiple functions.
• Strong stakeholder management and executive communication abilities.
• Experience implementing governance, process improvement, and operational excellence programs.

Responsibilities

• Lead telecommunications managed-services operations across the business.
• Develop and execute operational strategies aligned with growth objectives.
• Drive operational excellence, service delivery performance, and customer satisfaction.
• Take full ownership of operational profitability, cost management, and productivity improvements.
• Lead large, geographically dispersed operational and technical teams.
• Establish and strengthen governance frameworks, operational controls, and compliance processes.
• Develop performance management systems, KPIs, and accountability mechanisms.
• Improve workforce efficiency, resource utilization, and scalability.
• Collaborate with executive leadership to define business priorities and growth strategies.
• Manage operational risks and ensure continuity of service delivery.
• Build a high-performance culture focused on execution, collaboration, and continuous improvement.
• Provide executive reporting on operational performance and outcomes.
• Strengthen customer relationships and ensure delivery commitments are met.
• Lead organizational transformation initiatives to support long-term growth.

Skills

Executive leadership

Managed large-scale telecom operations

Service delivery management

Profitability ownership

Governance and controls

Strategic planning

Stakeholder management

People management

Operational budgeting

Change management

Cross-functional leadership

Performance tracking

Education

MBA or Postgraduate qualification in Business, Telecommunications, Engineering, or Operations Management

Job description

First Point Group in KwaZulu-Natal, South Africa, is seeking an experienced Chief Operations Officer to lead its telecommunications managed-services division. The role focuses on operational growth, performance management, and organizational development to build a scalable, high-performing operation.

The COO will drive governance, profitability, and workforce productivity while guiding geographically dispersed teams and collaborating with executives, customers, and stakeholders to deliver