Technology Support (Associate 1)

Expeditors International; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Paid leave

Medical aid

Retirement plan

ESPP

Training & development

Growth opportunities

Referral bonus

Job summary

Expeditors International is seeking a Technology Support professional to deliver operational tech support for MAIR. You will troubleshoot systems, assist with deployments of IT infrastructure, and coordinate with regional teams to ensure service health. A strong customer service mindset and ability to work across regions are essential.

Responsibilities include incident handling, documentation, and collaboration with CHQ technology teams to maintain standard practices and SLAs.

Qualifications

• Bachelor’s degree or higher in IT, CS, engineering, or related field.
• 3+ years hands-on IT support, infrastructure, or enterprise tech experience.
• Strong understanding of end-user computing, enterprise apps, networks, servers, and OS.
• Excellent troubleshooting and problem-solving skills.
• Customer-focused service mindset with strong communication.

Responsibilities

• Act as the primary point of contact for technology support across the MAIR region.
• Perform initial assessment, troubleshooting, classification and resolution of incidents and requests, owning issues to closure.
• Support District Management in setting up IT infrastructure for new offices and warehouses per MAIR guidance.
• Support system and service stability by responding to incidents and monitoring issues.
• Coordinate and assist GT designates and teams to resolve technical issues effectively.
• Follow global and regional processes, standards, and controls for reliable operations.
• Contribute to meeting SLAs, KPIs, and MAIR support expectations.
• Prepare and manage the annual Global Technology budget and oversee IT asset lifecycle.
• Communicate clearly with technical and non-technical users about issues, progress, risks, and resolutions.
• Partner with stakeholders and regional/CHQ teams to optimize technology use.

Skills

End-user computing

Enterprise applications

Networking

Servers

Operating systems

Troubleshooting

Customer-focused service

Clear written and verbal communication

Education

Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

Job Description

Role Summary
The Technology Support role is responsible for providing operational technology support across
MAIR, including end-user assistance, system and application troubleshooting, incident and request
resolution, and service health support. The role works closely with regional teams, CHQ partners, and
business stakeholders to ensure timely response, clear communication, and adherence to global
standards. A strong customer service mindset, accountability, and continuous improvement focus are
essential.

Key Responsibilities

• Act as the primary point of contact for technology support across the MAIR region, providing day-to-day support for systems and applications used by MAIR branches
• Perform initial assessment, troubleshooting, classification, and resolution of technology incidents and service requests, owning issues through to closure and escalating when required
• Support District Management in setting up IT infrastructure for new offices & warehouses, following the guidance from MAIR Technology Support leadership team
• Support system and service stability by responding to incidents, monitoring issues, and assisting with recovery activities
• Coordinate, assist, and support GT designates and relevant teams to resolve technical issues effectively
• Follow established global and regional processes, standards, and controls to ensure reliable and consistent operations
• Contribute to meeting defined SLAs, KPIs, and MAIR support expectations
• Prepare and manage the annual Global Technology budget while overseeing the end-to-end
• IT asset lifecycle, including procurement, tracking, maintenance, and replacement
• Communicate clearly and professionally with technical and non-technical users regarding issues, progress, risks, and resolutions
• Partners with business stakeholders, regional teams, and CHQ technology teams to support effective and efficient use of technology

Documentation & Knowledge Management

• Maintain accurate documentation, SOPs, FAQs, and support procedures
• Share knowledge within the team to improve service consistency, efficiency, and quality
• Support cross-training and onboarding of Technology Support team members
• Identify recurring issues and contribute ideas for process, tooling, or service improvements
• Support initiatives that enhance regional support maturity, standardization, and operational capability
• Promote a culture of accountability, collaboration, and continuous improvement

Additional Information

• Some after-hours or on-call support may be required based on operational needs
• Travel within region may be required on an occasional basis

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline; equivalent professional experience may be considered
• 3 years and above of hands-on experience in IT support, infrastructure, systems, or enterprise technology environments
• Strong understanding of end‑user computing, enterprise applications, networks, servers, and operating systems
• Strong troubleshooting and problem-solving skills
• Customer-focused service mindset
• Clear written and verbal communication skills
• Ability to work effectively in a regional, matrixed environment
• Understanding of technology support processes and operational standards
• Willingness to learn and apply global and regional technology standards
• Experience working with geographically distributed teams

Additional Information

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus