Technical Support Specialist (TSS)

Netcare Pharmacies; Wes-Kaap; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Netcare is seeking an IT Support professional to maintain and support our desktop and server environments. You will understand hardware, software, and network needs and provide end-to-end assistance across business, technology, and process boundaries.

The role involves troubleshooting, monitoring, and maintaining IT systems, including AD, DNS/DHCP, email, Group Policy, and Hyper-V environments. Strong communication and teamwork are essential, with flexibility for shifts as required.

Qualifications

• Matric or equivalent is required.
• Relevant IT qualification(s) strongly preferred.
• MCSE and/or MCITP certification is advantageous.

Responsibilities

• Provide technical support for desktop and server hardware, middleware and software.
• Assist in monitoring, troubleshooting, maintenance of Group Policy, Active Directory, DNS, DHCP and email systems.
• Support server and desktop infrastructure environments and related IT systems.
• Assist in monitoring, troubleshooting and maintenance of IT systems.
• Provide technical expertise for related projects and on-site troubleshooting.
• Perform system backups and recovery procedures; maintain system performance.

Skills

Customer focus

Teamwork

Problem solving

Communication

Time management

Education

Matric or related NQF level

Relevant IT Qualification

MCSE, MCITP

Tools

Hyper-V

Virtual servers

Server 2008

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

Offering maintenance and support to users from a technical perspective. This entails understanding all the technical requirements for the site from hardware and software perspective and the ability to provide support across the business, technology, and process boundaries.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

• Provide technical support for desktop and server hardware, middleware and software.
• To assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems
• Provide support for of the server and desktop infrastructure environments.
• To assist in monitoring, troubleshooting and maintenance the IT systems
• Provide technical expertise and perform tasks for the related project/s
• Acts in a troubleshooting capacity on site
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions.
• Performs systems backups and recovery procedures.
• Maintains system performance by performing system monitoring and analyses, and performance tuning: troubleshooting system hardware, software, networks and operating and system management system, designing and running system load/stress testing, escalating application problems to vendor.
• Maintaining documentation

TRANSFORMATION OF OUR SOCIETY

Teamwork

Actively participate as a member of a team to achieve goals.

Personal and professional development

Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.

Keep up to date with Netcare's evolving policies and procedures.

Build and maintain stakeholder relationships

Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE

EDUCATION

Required

Matric or related NQF level qualification

Relevant IT Qualification

MCSE, MCITP

WORK EXPERIENCE

Required

3 Years working knowledge of IT Systems

KNOWLEDGE

Required

Windows 10

Microsoft Outlook

Microsoft Office

Helpdesk support

Active Directory

HyperV or Virtual servers experience

Active Directory

DNS

DHCP

Server 2008 experience

Computer literacy (including MS Word, Excel, PowerPoint, Outlook)

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee's ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

The capacity to identify and respond to the needs of *internal and external customers.

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.

WORKING CONDITIONS

Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.

Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

At Netcare, our core value is care .

We care about the dignity of our patients and all members of the Netcare family.

We care about the participation of our people and our healthcare partners in everything that we do.

We care about the truth in all our actions.

We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

Respect - I always greet everyone to show my respect.

Identity - I always wear my name badge to show my identity.

Dignity - I always treat others with consideration and humility to uphold dignity

Care - I always act in the best interest of Netcare and others to show I care

Compassion - I always listen with empathy and respond with kind action to show my compassion

Appreciation - I always say thank you to show my appreciation.

Diversity - I alway