Technical Support Specialist

Placements24; Cape Town; Hybrid; ZAR 201,000 - 279,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Life insurance

Training & certifications

Professional growth

Job summary

Placements24 is seeking a Technical Support Specialist for Cape Town, offering on-site and remote technical assistance to clients. The role requires diagnosing and resolving complex issues, conducting preventative maintenance, and ensuring customer satisfaction with electromechanical systems in the Installation & Maintenance industry.

The ideal candidate will have hands-on experience, strong diagnostic skills, and the ability to read schematics and service manuals.

Qualifications

• 3+ years in technical support or field service role.
• Solid understanding of mechanical, electrical, and software components of industrial equipment.
• Ability to interpret technical diagrams, schematics, and service manuals.
• Strong problem-solving aptitude and methodical approach to diagnostics.
• Excellent communication and interpersonal skills for effective client interaction.

Responsibilities

• Diagnose and repair malfunctioning equipment, identifying root causes and implementing effective solutions.
• Conduct regular inspections and preventative maintenance to ensure optimal system performance and longevity.
• Install and commission new systems, ensuring proper setup and functionality according to client specifications.
• Maintain detailed service records, including troubleshooting steps, parts replaced, and time spent.
• Provide expert technical guidance and support to clients, answering queries and offering solutions.
• Stay updated with new technologies and product updates to enhance service delivery.

Skills

Technical Troubleshooting

Client communication

Diagnose complex issues

Read schematics/diagrams

Driver's license & travel

Job description

About the Role

Our client is seeking a dedicated Technical Support Specialist to join their established team in Cape Town . This role is pivotal in providing on-site and remote technical assistance to clients, ensuring their systems and equipment operate at peak performance. You will be instrumental in diagnosing and resolving complex technical issues, conducting preventative maintenance, and ensuring customer satisfaction through timely and effective support. This position requires a hands‑on approach and a deep understanding of electromechanical systems within the Installation & Maintenance industry, contributing to the company's reputation for reliable service.

Key Responsibilities

• Diagnose and repair malfunctioning equipment, identifying root causes and implementing effective solutions.
• Conduct regular inspections and preventative maintenance to ensure optimal system performance and longevity.
• Install and commission new systems, ensuring proper setup and functionality according to client specifications.
• Maintain detailed service records, including troubleshooting steps, parts replaced, and time spent.
• Provide expert technical guidance and support to clients, answering queries and offering solutions.
• Stay updated with new technologies and product updates to enhance service delivery.

Requirements

• Minimum of 3 years of experience in a technical support or field service role, preferably within Installation & Maintenance .
• Solid understanding of mechanical, electrical, and software components of industrial equipment.
• Ability to interpret technical diagrams, schematics, and service manuals.
• Strong problem‑solving aptitude and methodical approach to diagnostics.
• Excellent communication and interpersonal skills for effective client interaction.
• Must possess a valid driver's license and be willing to travel within the Cape Town region.

Benefits

• Attractive monthly salary package with potential for overtime pay.
• Comprehensive medical aid and life insurance benefits.
• Access to a company vehicle for work‑related travel.
• Opportunities for specialized training and certifications in new technologies.
• A supportive team environment with a focus on professional growth and development.