Technical Support Manager

HENSOLDT South Africa; Pretoria; On-site; ZAR 1,000,000 - 1,600,000; Full time

Job summary

HENSOLDT South Africa is seeking an experienced Technical Support Manager to lead the Customer Technical Support function and optimise delivery of services, projects, and lifecycle sustainment of deployed systems.

The ideal candidate will have a BEng/BSc in Electronic Engineering with 10+ years of experience in technical support environments, strong project and budget management skills, and the ability to lead a high-performing team in a customer-focused setting.

Qualifications

• Minimum BEng/BSc in Electronic Engineering or equivalent.
• 10+ years in technical support, ILS, customer support, or systems sustainment.
• Proven experience leading technical support teams and customer projects.
• Experience in project execution, customer support operations, and services management.

Responsibilities

• Lead the delivery of customer technical support services and service desk operations to ensure high customer satisfaction and system availability.
• Manage technical support projects, allocate resources, budgets, revenue, and cost control for profitable execution.
• Coordinate customer engagement, sales support, bid activities, and stakeholder communication to grow the business.
• Implement risk management, health and safety, compliance, and governance processes to minimize risk and ensure regulatory compliance.
• Lead, coach, and develop the technical support team through performance management and capability development.

Skills

Technical Support & Service Delivery

ILS & Lifecycle Sustainment

Project Management

Budgeting & Cost Control

Customer Support Systems

Risk Management

Health & Safety Compliance

Proposal Support & Business Dev

Documentation Development

Education

BEng/BSc in Electronic Engineering

Tools

ERP Systems

MS Project

Power BI

Job description

About The Role

We are looking for an experienced Technical Support Manager to lead and manage the Customer Technical Support function, ensuring the effective delivery of technical support services, project execution, customer satisfaction, and operational readiness. The successful candidate will optimise resources, manage risks, and support the lifecycle sustainment of customer-deployed systems while leading a high-performing technical support team in a customer-focused environment.

Qualifications and experience

• Minimum BEng/BSc in Electronic Engineering or an equivalent university qualification.
• Minimum 10 years' experience within a technical support, integrated logistics support, customer support, or systems sustainment environment.
• Proven experience managing technical support teams, customer projects, and operational service delivery.
• Experience in project execution, customer support operations, and technical services management.
• Knowledge and experience of Electronic Warfare (EW) systems and products will be advantageous.

Key technical skills

• Technical Support and Service Delivery Management
• Integrated Logistics Support (ILS) and Lifecycle Sustainment
• Project Management and Resource Planning
• Financial Management, Budgeting and Cost Control
• Customer Support Systems and Service Desk Management
• Risk Management and Business Continuity Planning
• Occupational Health, Safety and Regulatory Compliance
• Technical Proposal Support and Services Business Development
• ERP Systems, MS Project, Power BI and Operational Reporting
• Technical and Business Documentation Development

Key responsibilities

• Lead the delivery of customer technical support services, service desk operations, field support, remote support, and spare parts fulfilment to ensure high levels of customer satisfaction and operational system availability.
• Manage technical support projects, resource allocation, budgets, revenue, and cost control to achieve profitable execution and business objectives.
• Coordinate customer engagement, sales support, bid activities, and stakeholder communication to strengthen customer relationships and support business growth.
• Implement risk management, health and safety, compliance, and operational governance processes to ensure regulatory compliance and minimise business risk.
• Lead, coach, and develop the technical support team through performance management, workforce planning, succession planning, and continuous capability development to achieve operational excellence.

Our recruitment values

HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.

Application Deadline

04 September 2026.