Technical Support & Hardware Consultant - iStore Canal Walk Cape Town

iStore; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology store in Cape Town is seeking a Technical Support & Hardware Consultant. In this role, you will provide essential technical support and training to customers. Candidates should have completed Matric and possess an IT qualification along with experience in Helpdesk or 1st Line Support. A passion for customer service and technical problem-solving is crucial.

Qualifications

• Experience in Helpdesk / 1st Line Support.

Responsibilities

• Provide technical support to the iStore customers.
• Troubleshoot and resolve technical issues.
• Provide training and assistance to customers.

Skills

Technical Support

Customer Service

Conflict Management

Situational Awareness

Tenacity

Education

Completed Matric

IT qualification (minimum A+ / N+)

Job description

Overview

Job title : Technical Support & Hardware Consultant - iStore Canal Walk Cape Town

Job Location : Western Cape, Cape Town Deadline : October 18, 2025

Responsibilities

• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
• Your role would be to provide technical support to the iStore customers, through troubleshooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

Qualifications

You need to have :

• Completed Matric and IT qualification (minimum A+ / N+)
• Experience in Helpdesk / 1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities
• ICT jobs