Technical Support Engineer - Tier 2

Placements24; George; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Continual learning and certifications

Leave allowance

Wellness programs

Travel opportunities

Job summary

Placements24 in George, Western Cape, is seeking a skilled Technical Support Engineer (Tier 2) to join a rapidly expanding technology firm. You will handle escalated issues, diagnose complex hardware and software problems, and ensure timely resolutions for clients and internal teams.

The role emphasizes proactive system monitoring, documentation, and collaboration with engineering to drive permanent fixes. A mix of Windows, macOS, Linux environments and virtualization (VMware/Hyper-V) experience

Qualifications

• 4+ years in technical support, with 2+ years in a Tier 2 or equivalent role.
• Strong knowledge of Windows, macOS and Linux.
• VMware/Hyper-V experience is a plus.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft certifications are highly desirable.
• Based in George, Western Cape or willing to relocate.

Responsibilities

• Diagnose and resolve escalated Tier 2 hardware and software issues.
• Provide advanced technical assistance to end-users, including troubleshooting, configuration, and system maintenance.
• Document all technical issues, resolutions, and procedures in the knowledge base.
• Collaborate with development and engineering teams to identify root causes and implement permanent solutions.
• Conduct regular system performance monitoring and tuning to ensure optimal operation.
• Develop and deliver technical training materials for support staff and end-users.
• Manage and maintain inventory of IT assets and software licenses.
• Participate in evaluating and implementing new technologies and systems.
• Contribute to continuous improvement of support processes and tools.
• Ensure adherence to IT security policies and procedures.

Skills

Technical support

Troubleshooting

Customer service

Documentation

PowerShell/Bash scripting

Education

CompTIA A+ certification

Network+ certification

Security+ certification

Microsoft certifications

Tools

VMware

Hyper-V

Job description

About the Role

Our client, a rapidly expanding technology firm, is looking for a highly skilled and dedicated Technical Support Engineer (Tier 2) to join their esteemed team based in George, Western Cape . This role is crucial for maintaining the smooth operation of our client's complex systems and ensuring timely resolution of advanced technical issues. The successful candidate will act as a key point of contact for escalated technical problems, providing expert solutions and in-depth support to both internal teams and external clients. We are committed to fostering innovation and providing a collaborative environment where technical expertise is valued and rewarded. This is an excellent opportunity for a problem-solver with a passion for technology to advance their career in the vibrant George area. Our client prides itself on its cutting-edge solutions and the expertise of its employees.

Key Responsibilities

• Diagnose and resolve complex technical hardware and software issues escalated from Tier 1 support.
• Provide advanced technical assistance to end-users, including troubleshooting, configuration, and system maintenance.
• Document all technical issues, resolutions, and procedures in the company's knowledge base.
• Collaborate with development and engineering teams to identify root causes of recurring problems and implement permanent solutions.
• Conduct regular system performance monitoring and tuning to ensure optimal operation.
• Develop and deliver technical training materials for both support staff and end-users.
• Manage and maintain inventory of IT assets and software licenses.
• Participate in the evaluation and implementation of new technologies and systems.
• Contribute to the continuous improvement of support processes and tools.
• Ensure adherence to IT security policies and procedures.

Requirements

• Minimum of 4 years of experience in technical support, with at least 2 years in a Tier 2 or equivalent role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Proven ability to troubleshoot and resolve complex technical problems efficiently.
• Experience with virtualization technologies (e.g., VMware, Hyper‑V) is a strong asset.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are highly desirable.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Strong documentation and reporting skills.
• Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
• Must be based in or willing to relocate to George, Western Cape .

Benefits

• Attractive annual salary commensurate with experience.
• Comprehensive medical aid and provident fund.
• Opportunities for continuous learning and professional certifications.
• A stimulating work environment with a focus on technological advancement.
• Generous leave allowance.
• Employee wellness programs.
• Access to the latest technological tools and resources.
• Regular team‑building activities.
• Potential for international travel for training and conferences.
• Be a part of a forward-thinking company in the beautiful George region.