Technical Support Engineer - PKI & REST API Platform

DigiCert; Cape Town; On-site; ZAR 400,000 - 560,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Generous paid time off

Health and wellness coverage

Education and development assistance

LinkedIn Learning access

Employee referral bonus

Travel insurance and global support

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The role focuses on ensuring the quality of our internal and customer-facing Security products for the DigiCert One platform.

The Technical Support Engineer will provide support via phone and email to DigiCert EMEA-based customers, enabling effective issue resolution and a world-class support experience.

Qualifications

• Bachelor's degree in IT/CS or equivalent experience.
• 2+ years of tech support experience.
• Strong problem-solving skills.
• Knowledge of PKI certificates.
• Experience with REST APIs.
• Strong communication skills.
• Detail-oriented with strong organization.
• Self-motivated and able to work with diverse teams.

Responsibilities

• Support DigiCert One platform customers via phone and email within support cases.
• Project a professional company image through phone and email interactions.
• Collaborate with Validation teams to process Lawyer Card requests.
• Work with cross-functional teams to resolve issues and provide solutions.
• Identify trends in customer calls and alert supervisors.
• Research knowledge base articles and labs to resolve issues.
• Master internal tools for timely problem resolution.
• Contribute to DigiCert Knowledge Base.

Skills

Problem-solving

Communication skills

Teamwork

Time management

Customer service

Self-motivation

PKI knowledge

Education

Bachelor's degree in IT/CS or related field

Tools

REST APIs

Job description

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The role focuses on ensuring the quality of our internal and customer-facing Security products for the DigiCert One platform.

The Technical Support Engineer will provide support via phone and email to DigiCert EMEA-based customers, enabling effective issue resolution and a world-class support experience.