Technical Support Consultant - iStore JHB

CORE; Johannesburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. The Technical Support Technicians troubleshoot, resolve technical issues, and provide software support. They also train and assist customers while delivering exceptional service.

The right candidate will have Matric and IT qualifications (A+/N+), plus experience in Helpdesk/1st Line Support, and strong people skills.

Qualifications

• Matric and IT qualification (A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to iStore customers through troubleshooting and issue resolution.
• Offer software support and training to customers as required.
• Deliver exceptional and professional support service.

Education

Matric and IT qualification (A+/N+)

Helpdesk/1st Line Support experience

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 44 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities