Technical Support Agent - Hybrid Role

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional growth

Modern IT resources

Job summary

Placements24 is seeking a skilled Technical Support Agent for a hybrid role in Randburg, Gauteng. You will provide technical assistance to clients, troubleshoot hardware and software issues, and ensure system performance.

Strong communication and proactive problem-solving are essential as you collaborate with team members to implement IT improvements and onboarding processes. The ideal candidate has proven helpdesk experience, knowledge of Windows OS, and familiarity with remote tools and

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows operating systems, common software applications, and basic networking concepts.
• Experience with remote support tools and IT ticketing systems.
• Excellent diagnostic and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and manage time effectively in both remote and office settings.
• Must be able to commute to our Randburg, Gauteng office for scheduled days.
• Relevant IT certifications are a plus.
• A commitment to providing excellent customer service.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and update software and operating systems.
• Manage user accounts and permissions.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Conduct regular system maintenance and performance checks.
• Assist with the onboarding of new employees and their IT equipment setup.
• Contribute to the knowledge base by creating and updating support articles.
• Collaborate with team members to identify and implement IT improvements.

Skills

Windows OS

Software apps

Networking basics

Remote support

Ticketing systems

Communication skills

Time management

Customer service

Tools

Remote desktop tools

IT ticketing system

Job description

About the Role

Our client, a dynamic technology solutions company, is seeking a skilled Technical Support Agent to join their team in Randburg, Gauteng . This hybrid role combines the flexibility of remote work with the collaborative benefits of working in the office. You will be responsible for providing effective technical assistance to clients, troubleshooting hardware and software issues, and ensuring optimal system performance. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. Join a forward-thinking organization that values innovation and employee development.

Key Responsibilities

• Provide technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and update software and operating systems.
• Manage user accounts and permissions.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Conduct regular system maintenance and performance checks.
• Assist with the onboarding of new employees and their IT equipment setup.
• Contribute to the knowledge base by creating and updating support articles.
• Collaborate with team members to identify and implement IT improvements.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows operating systems, common software applications, and basic networking concepts.
• Experience with remote support tools and IT ticketing systems.
• Excellent diagnostic and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and manage time effectively in both remote and office settings.
• Must be able to commute to our Randburg, Gauteng office for scheduled days.
• Relevant IT certifications are a plus.
• A commitment to providing excellent customer service.
• Ability to adapt to new technologies and learn quickly.

Benefits

• This hybrid position offers a competitive salary and the opportunity to work with a progressive technology firm.
• Enjoy the flexibility of hybrid work arrangements.
• Opportunities for professional growth and skill development are abundant.
• Our client fosters a collaborative and innovative work environment.
• Be part of a team that is at the forefront of technological solutions.
• Access to modern IT infrastructure and resources.
• Located conveniently in Randburg, Gauteng , with accessible office space.