Technical Service Writer

Cummins Africa Middle East; Johannesburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Cummins Inc. in Johannesburg, South Africa, seeks a Technical Service Writer with extensive hands-on diesel engine experience. You will diagnose complex engine issues, lead teardowns, and provide technical guidance to junior technicians while ensuring quality and safety standards are met.

The role requires strong problem-solving skills and proactive customer interactions. You will work on-site at the Master Rebuild Centre, collaborating with sites, customers, engineering suppliers, and service

Qualifications

• Qualified Diesel Mechanic or Fitter with minimum N6.
• Matric with Grade C or better in Mathematics, English and Science.
• At least 5 years' experience on heavy-duty Cummins diesel engines.
• Apprentice Trained Engine Technician (Preferred).
• Trade certificate or equivalent experience (Preferred).
• Locally valid driving permit (Preferred).
• Licenses or certifications may be required for export controls (Possible).

Responsibilities

• Diagnose and resolve engine issues through advanced troubleshooting and root cause analysis.
• Lead teardowns and ensure adherence to Cummins standards.
• Coach and develop junior technicians through technical guidance.
• Perform detailed engine inspections and failure analysis to identify issues early.
• Provide exceptional customer support and maintain clear stakeholder communications.
• Ensure quality, safety, and compliance; participate in toolbox talks and continuous improvement.

Skills

Technical analysis

Troubleshooting

Communication

Team coaching

Problem solving

Education

N6

Matric (Math, English, Science)

Apprentice Trained Engine Technician (Preferred)

Trade Certificate / Vocational Diploma (Preferred)

Tools

QSOL

SR Systems

Cummins products knowledge

Job description

We are looking for a talented Technical Service Writer to join our Master Rebuild Centre team in Johannesburg, South Africa.

In this role, you will make an impact in the following ways

• Diagnosing and resolving highly complex engine issuesthrough advanced troubleshooting and root cause analysis, helping maximize equipment reliability and customer uptime.
• Leading by example in the workshop by maintaining high standards of productivity, quality, safety, and professionalism while working independently on complex technical challenges.
• Coaching and developing less experienced techniciansthrough technical guidance, knowledge sharing, and hands-on support, strengthening the team's overall capability and future talent pipeline.
• Performing detailed engine inspections and failure analysis to identify issues early raise SR’s and reduce report downtime.
• Delivering exceptional customer support by proactively communicating effectively with stakeholders and ensuring a positive customer experience throughout the analysis process.
• Managing warranty or premature failure teardowns, confirming warranty coverage, and ensuring teardowns are executed according to Cummins Standards.
• Ensuring quality and compliance standards are met by completing accurate condition and failure reports and adhering to all HSE protocol.
• Driving continuous improvement contributing to Toolbox Talks and helping the team achieve business objectives.

To be successful in this role you will need the following

• Strong technical and analytical skills to perform engine and component failure analysis, lead teardowns, interpret findings, and compile detailed failure and condition reports.
• Effective collaboration and communication abilities to work closely with sites, customers, engineering suppliers, the Technical Support Team, and Service Advisors to gather data, resolve issues, and support investigations.
• A proactive and adaptable mindset with strong problem-solving skills, nimble learning capabilities, and the ability to work independently under pressure while managing multiple priorities.
• Mechanical expertise and technology proficiency with knowledge of Cummins products, QSOL, SR systems, and industry best practices, while consistently promoting safety excellence and championing a Zero Harm safety culture.

Education/ Experience

• Qualified Diesel Mechanic/Fitter with a minimum of N6
• Matric Certificate with Grade C or better in Mathematics, English and Science
• At least 5 years' experience working on Heavy Duty or High Horsepower Cummins Diesel Engines
• Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred).
• Certificate of secondary education or Vocational Diploma equivalent/ Trade Certificate or equivalent experience (Preferred).
• Locally valid driving permit (Preferred).
• Experience: Expert level knowledge of and/or experience with engine products.
• Experience providing technical advice and coaching to more junior technicians.
• Experience in dual trade or multiple market segments (preferred).
• This position may require licensing for compliance with export controls or sanctions regulations.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2435487

Relocation Package No

100% On-Site No