Technical Service Writer

Cummins Inc; Johannesburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Cummins Inc. in Johannesburg, South Africa, seeks a Technical Service Writer for the Master Rebuild Centre. You will diagnose and resolve complex engine issues, lead teardowns, and provide technical guidance while maintaining safety and quality standards.

You will collaborate with sites, customers, and engineering teams, coaching technicians and delivering excellent service during the analysis process. This role is on-site with a focus on reliability and continuous improvement.

Qualifications

• Qualified Diesel Mechanic/Fitter with minimum N6.
• Matric with Grade C or better in Mathematics, English and Science.
• At least 5 years' experience on Heavy Duty or High Horsepower Cummins Diesel Engines.
• Apprentice Trained Engine Technician (Preferred).
• Trade certificate or equivalent (Preferred).
• Locally valid driving permit (Preferred).
• Expert knowledge of engine products.
• Experience coaching junior technicians.
• Experience in dual trades or multiple market segments (preferred).
• Licensing for export controls or sanctions regulations (may be required).

Responsibilities

• Diagnose and resolve highly complex engine issues through advanced troubleshooting and root cause analysis.
• Lead by example in the workshop; maintain productivity, quality, safety and professionalism while handling complex challenges.
• Coach and develop less experienced technicians with technical guidance and hands-on support.
• Perform detailed engine inspections and failure analyses to identify issues early, raise service requests, and reduce downtime.
• Deliver exceptional customer support by proactively communicating with stakeholders and ensuring a positive experience throughout analysis.
• Manage warranty or premature failure teardowns; confirm warranty coverage and ensure teardowns follow Cummins standards.
• Ensure quality and compliance by completing accurate condition and failure reports and adhering to HSE protocols.
• Drive continuous improvement through Toolbox Talks and supporting achievement of business objectives.

Skills

Technical troubleshooting

Collaboration and communication

Independent problem-solving

Cummins product knowledge

Education

N6

Matric with Math/English/Science

Apprentice Trained Engine Technician

Trade certificate

Driving permit

Heavy Duty engine experience

Tools

QSOL software

SR systems

Job description

We are looking for a talented Technical Service Writer to join our Master Rebuild Centre team in Johannesburg, South Africa.

In this role, you will make an impact in the following ways

• Diagnosing and resolving highly complex engine issuesthrough advanced troubleshooting and root cause analysis, helping maximize equipment reliability and customer uptime.
• Leading by example in the workshop by maintaining high standards of productivity, quality, safety, and professionalism while working independently on complex technical challenges.
• Coaching and developing less experienced technicians through technical guidance, knowledge sharing, and hands‑on support, strengthening the team's overall capability and future talent pipeline.
• Performing detailed engine inspections and failure analysis to identify issues early raise SR’s and reduce report downtime.
• Delivering exceptional customer support by proactively communicating effectively with stakeholders and ensuring a positive customer experience throughout the analysis process.
• Managing warranty or premature failure teardowns, confirming warranty coverage, and ensuring teardowns are executed according to Cummins Standards.
• Ensuring quality and compliance standards are met by completing accurate condition and failure reports and adhering to all HSE protocol.
• Driving continuous improvement contributing to Toolbox Talks and helping the team achieve business objectives.

To be successful in this role you will need the following

• Strong technical and analytical skills to perform engine and component failure analysis, lead teardowns, interpret findings, and compile detailed failure and condition reports.
• Effective collaboration and communication abilities to work closely with sites, customers, engineering suppliers, the Technical Support Team, and Service Advisors to gather data, resolve issues, and support investigations.
• A proactive and adaptable mindset with strong problem-solving skills, nimble learning capabilities, and the ability to work independently under pressure while managing multiple priorities.
• Mechanical expertise and technology proficiency with knowledge of Cummins products, QSOL, SR systems, and industry best practices, while consistently promoting safety excellence and championing a Zero Harm safety culture.

Education/ Experience

• Qualified Diesel Mechanic/Fitter with a minimum of N6
• Matric Certificate with Grade C or better in Mathematics, English and Science
• At least 5 years' experience working on Heavy Duty or High Horsepower Cummins Diesel Engines
• Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred).
• Certificate of secondary education or Vocational Diploma equivalent/ Trade Certificate or equivalent experience (Preferred).
• Locally valid driving permit (Preferred).
• Experience: Expert level knowledge of and/or experience with engine products.
• Experience providing technical advice and coaching to more junior technicians.
• Experience in dual trade or multiple market segments (preferred).
• This position may require licensing for compliance with export controls or sanctions regulations.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2435487

Relocation Package No

100% On-Site No