Technical Service Representative (Roofing Exp)

Top Vitae; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A construction service provider in South Africa is looking for a Technical Service Representative. This role involves providing technical support to sales, ensuring compliance through inspections, and conducting training. Candidates should have a good understanding of the roofing industry, strong communication skills, and the ability to travel throughout Sub-Saharan Africa. Basic report writing skills are also required.

Qualifications

• Self-confident and persistent.
• Willing to travel throughout Sub-Saharan Africa.
• Must have a valid passport.

Responsibilities

• Support sales representatives and their clients.
• Conduct inspections to ensure specification compliance.
• Provide technical assistance, training, and demonstrations.
• Maintain accurate project records and submit reports.

Skills

Understanding of roofing and construction industry

Good communication skills

Computer literate

Technical background with quality control experience

Job description

SUMMARY: POSITION INFO:

The Technical Service Representative position involves providing technical support for roofing to the sales team both on-site and in the office.

Typical Competencies Required:

• Good understanding of the roofing and construction industry, including heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer literate.
• Basic report writing skills.
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport.

Performance Areas

Technical Support to Sales

• Support sales representatives and their clients.
• Ensure specification compliance through on-site inspections and sample panels.
• Provide technical assistance, training, and demonstrations regarding product application, limitations, performance, and properties.
• Provide samples and assist with product development and evaluation.
• Conduct investigations and follow up on customer complaints, including field and lab work.

Administration

• Maintain accurate records on each project.
• Submit timely and accurate technical service reports.
• Compile general reports on digital platforms and maintain detailed reference reports for major projects.

Compliance

• Adhere to company policies and procedures.
• Ensure health and safety protocols are followed, including PPE usage.
• Properly use and store company tools and equipment, taking responsibility for personal possession of equipment.

Note: Please consider your application unsuccessful if you do not receive a response within two weeks of applying.