Technical Product Manager, Workflow & Rules

Xceptor; Cape Town; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Xceptor is seeking a Technical Product Manager, Workflow & Rules to own and optimise the organisation's workflow and decisioning capabilities. You will partner with Product, Engineering, Operations, Compliance, Risk and Customer teams to deliver scalable platform features that automate processes and reduce risk.

As a product-led practitioner, define a strategic roadmap, translate regulatory and operational requirements into clear user stories, and drive reusable workflows and rules across

Qualifications

• Experience as a Technical Product Manager in fintech or regulated environment.
• Experience delivering workflow or platform-related products.
• Strong PM principles and Agile delivery.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication.
• Ability to balance multiple priorities in a fast-paced environment.
• Comfortable with technical discussions with engineers and architects.

Responsibilities

• Own backlog for Workflow & Rules platform capabilities.
• Deliver roadmap initiatives aligned to Platform strategy.
• Design usability tests and translate insights into features.
• Translate requirements into clear user stories.
• Collaborate with engineering across the product lifecycle.
• Prioritise work based on value, needs, dependencies.
• Support release planning, testing, and adoption.

Skills

Technical Product Manager

Fintech experience

Agile delivery

Stakeholder management

Analytical skills

Cross-functional collaboration

Communication

Technical discussions with engineers

Ownership & accountability

Prioritisation

Job description

About Xceptor

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust. We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our mission - we empower business users within financial institutions to build automated processes that deliver trusted data.

Our values sit at the heart of our business, driving who we are and how we work. At Xceptor, we are:

• Client Centric; we prioritise our Clients’ experience and needs.
• One Team; we actively support one another to achieve our goals.
• Impactful; we focus, we innovate, we make every minute matter.

Your Role

The Technical Product Manager, Workflow & Rules is responsible for defining, delivering, and optimising the organisation's workflow, orchestration, and business rules capabilities. Reporting to the Senior Director, Platform, this role will own platform products that enable teams across the business to automate processes, standardise decision-making, improve operational efficiency, and reduce risk. The role will work closely with Product, Engineering, Operations, Compliance, Risk, and Customer teams to build scalable workflow and rules-based capabilities that support the company's growth.

The successful candidate will take a product-led approach to internal platform capabilities, treating workflow and rules engines as products with clear users, measurable outcomes, and a strategic roadmap.

What You’ll Be Doing

Product Ownership & Delivery

• Own and manage the backlog for Workflow & Rules platform capabilities.
• Deliver roadmap initiatives aligned to the Platform strategy and organisational priorities.
• Design user research testing (product usability), working with research and product to translate insights into product features and functionality.
• Translate business, operational, and regulatory requirements into clear product requirements and user stories.
• Collaborate with engineering teams throughout the product development lifecycle, from discovery through to delivery and optimisation.
• Prioritise work based on business value, customer needs, technical dependencies, and operational impact.
• Support release planning, testing, implementation, and adoption activities.

Workflow & Rules Management

• Manage platform capabilities relating to workflow orchestration, business rules, automation, and decisioning.
• Work with stakeholders to identify opportunities to streamline processes and reduce manual effort.
• Support the development of configurable workflows and rules that can be reused across multiple business functions.
• Ensure workflow and decisioning capabilities are scalable, efficient, and aligned to business requirements.
• Monitor and continuously improve workflow performance and effectiveness.

Stakeholder Collaboration

• Partner with Product Managers, Engineering, Operations, Risk, Compliance, and Customer teams to understand requirements and pain points.
• Facilitate discussions and workshops to gather requirements and define solutions.
• Communicate priorities, progress, dependencies, and risks to stakeholders.
• Build strong working relationships across the organisation to drive successful delivery.

Process Improvement & Automation

• Identify opportunities to improve operational processes through automation and workflow optimisation.
• Support initiatives that enhance efficiency, consistency, and scalability.
• Work closely with operational teams to understand current-state processes and future-state requirements.
• Help establish best practices for workflow and business rules management.

Performance & Insights

• Define and monitor product metrics relating to workflow efficiency, automation adoption, processing times, and user satisfaction.
• Analyse usage and performance data to identify opportunities for improvement.
• Gather feedback from users and stakeholders to inform backlog priorities and future enhancements.
• Support continuous improvement of the platform through data-driven decision making.

Governance & Compliance

• Ensure workflow and rules capabilities meet governance, audit, compliance, and regulatory requirements.
• Work with Risk and Compliance teams to ensure controls are appropriately embedded within automated processes.
• Maintain clear documentation of workflows, business rules, and decision logic.
• Support operational resilience and risk management initiatives.

Who we’re looking for

• Experience as a Technical Product Manager, or similar role.
• Experience working in a fintech, financial services, capital markets, or other regulated environment.
• Experience delivering workflow, automation, business process, or platform-related products.
• Strong understanding of product management principles and Agile delivery methodologies.
• Strong analytical and problem‑solving skills.
• Excellent stakeholder management and communication abilities.
• Ability to balance multiple priorities and deliver in a fast‑paced environment.
• Comfortable operating in highly technical discussions with engineers, architects, and technology leaders.
• Can read and understand code and enjoys engaging with technical concepts.
• Has a strong builder mindset and is passionate about creating products that enable others to succeed.
• Is naturally curious and constantly learning about new technologies, tools, and approaches.
• Balances strategic thinking with hands‑on execution.
• Demonstrates strong ownership and accountability for outcomes.
• Challenges assumptions and seeks innovative solutions to complex problems.
• Communicates clearly, openly, and effectively across technical and business audiences.
• Thrives in a fast‑paced, ambitious, and collaborative environment.

Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

Hybrid at Xceptor

We love the buzz of the office and the flexibility of home—so at Xceptor, you get the best of both. Our people spend 2-3 days per week in the office collaborating, brainstorming, and connecting in person. The rest is up to you. It’s all about great teamwork, balanced with the freedom to work your way.

Please note

• Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.
• If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.