Technical manager for SADC region

JA Solar; Johannesburg; On-site; ZAR 500,000 - 750,000; Full time

Job summary

A leading solar energy company based in Johannesburg is looking for a dedicated professional to address feedback and product quality complaints from customers. The role requires conducting cause analysis, providing training to customers, and collaborating with internal departments. The ideal candidate should have a relevant educational background in engineering or business and possess strong analytical and communication skills. This is a full-time position offering a competitive salary and benefits package.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in data analysis and reporting.

Responsibilities

• Handle various feedback and product quality complaints from sales or customers.
• Conduct cause analysis and provide improvement measures.
• Conduct frequent site visits across different African countries.
• Provide customers with component installation training and support.
• Collaborate with internal departments to support business objectives.
• Prepare reports on open complaint cases and defend findings when required.
• Engage in site surveys and build relationships with local partners for surveys and construction.
• Manage spare parts for PV modules and BESS.
• Collect project photos/videos and obtain client approval for marketing use.
• Collaborate with sales, marketing and R&D to support business objectives.

Skills

Analytical skills

Communication skills

Interpersonal skills

Team collaboration

Data analysis

Education

Relevant educational background in engineering or business

Job description

About the Company: JA Solar is a leading global manufacturer of high-performance solar products, dedicated to providing clean and sustainable energy solutions. Our mission is to promote the use of solar energy worldwide, and we foster a culture of innovation, collaboration, and commitment to excellence.

About the Role: We are seeking a dedicated professional to handle various feedback and product quality complaints from sales or customers. This role involves conducting cause analysis, providing improvement measures, and coordinating discussions with HQ, customers, and sales teams.

Responsibilities

• Handle various feedback and product quality complaints from sales or customers.
• Conduct cause analysis and provide improvement measures, and solutions by coordinating discussions with HQ, customers, and sales.
• Conduct frequent site visits across different African countries when needed, as requested by team members and approved by the Africa team leader.
• Conduct on-site commissioning across different African countries when needed, as requested by team members and approved by the Africa team leader.
• Provide customers with component installation training, technical Q&A, or component-related on-site testing with support from the technical team member.
• Provide reports on open complaint cases and be able to perform, explain, and defend reports when needed.
• Take part in site surveys and build relationships with different local partners for site surveys and construction if needed.
• Manage the products (PV modules & BESS) spare parts.
• Collect project pictures and videos and get approval from clients to use them for marketing.
• Collaborate with internal departments, including sales, marketing, and R&D, to support business objectives and initiatives.

Qualifications

Relevant educational background in engineering, business, or a related field.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in data analysis and reporting.

Preferred Skills

• Experience in the solar energy industry.
• Familiarity with PV modules and BESS technologies.
• Previous experience in customer service or technical support roles.
• Engineer with a good knowledge of photovoltaic system design and battery energy storage systems (BESS).

Pay range and compensation package: Competitive salary based on experience, along with a comprehensive benefits package.

Equal Opportunity Statement: JA Solar is committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences, and we strive to ensure that our hiring practices are free from discrimination.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service, Design, and Training
• Industries: Renewable Energy Semiconductor Manufacturing