Technical Inside Sales Consultant

FAAC Spa; Boksburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Centurion Systems, part of the FAAC Technologies Group, is seeking a Sales Consultant to drive sales and provide product guidance to customers from initial advice to order fulfillment. Reporting to the Branch Manager, you will liaise with clients by phone and in person, respond to queries, conduct demonstrations, and maintain accurate records.

The role emphasizes building relationships and timely order processing.

Qualifications

• Matric with at least 2 years’ experience in a technical sales environment.

Responsibilities

• Liaising with clients both telephonically, via digital platforms and across the counter
• Attending and responding to client queries via the incoming e-platforms
• Conducting daily cold calling and maintain updating of the customer database
• Ensuring accuracy when processing quotations, orders, pricing and customer information.
• Following-up on all open orders and open quotations to ensure closure.
• Identifying sales opportunities and promote relevant products and solutions to clients
• Assisting voluntarily with trade shows, exhibitions, open days and product launches when required.
• Ensuring demo / training room is neat and presentable at all times.
• Encouraging prospective clients to register on SAP and ensure all required documentation is submitted, and captured by HO. Also add these clients to ZOHO.
• Capturing and processing customer orders accurately on the system.
• Liaising with Stores daily to ensure that orders are prepared and dispatched timeously.
• Providing clients and external sales team with sales support, product information and marketing material on all our products.
• Updating and maintaining daily sales and operational reports.
• Conducting product demonstrations for individual clients within our training area.
• Providing basic technical support for the product and escape or refer more complicated matters where necessary.
• Attending daily branch meetings to address operational, sales and customer-related matters from the previous day.
• Assisting trainers in ensuring all training documentation, manuals, and related material are current and adequately stocked.
• Assisting External Sales on occasional client visits where required.
• Assisting with ad-hoc branch duties, such as product launches, client functions, open days, stock take
• Building and maintaining professional relationships with clients, ensuring excellent customer service at all times, which includes prompt response to all customer queries and follow ups.
• Ensuring that all client queries are handled accurately, professionally and timeously.
• Communicating with production on special orders including product availability and estimated lead times
• Adhere to company processes, procedures and policies at all times

Education

Matric

Job description

Centurion Systems, part of the FAAC Technologies Group, is seeking a Sales Consultant to drive sales and provide product guidance to customers from initial advice to order fulfillment. Reporting to the Branch Manager, you will liaise with clients by phone and in person, respond to queries, conduct demonstrations, and maintain accurate records.

The role emphasizes building relationships and timely order processing.