Technician I - Electronics & Mechanical Repair

FAAC Group; Gqeberha; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FAAC Group, via Centurion Systems, invites a skilled technician to join our Installation & Service team. You will perform cost-effective electronic/mechanical testing, repair and support on all Centurion products, logging activities efficiently.

You will handle testing, fault logging, SAP/CRM entries, and contribute to test jig design, while maintaining safety standards and delivering high-quality service to clients.

Qualifications

• Possession of or currently studying towards N3/S2 in Electronic or Mechanical or Electro-Mechanical Engineering.
• Good knowledge and understanding of electronic concepts.
• Displays good practical ability.
• Extensive knowledge of Centurion products.

Responsibilities

• Maintaining a friendly and organised customer service environment and ensuring that client queries are handled accurately in a professional manner and that you are presentable at all times.
• Assisting with technical support provided by the department, both telephonic and at the counter.
• Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.
• Ensuring that all equipment repaired and tested perform in their original state and to our quality standard.
• Logging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assisting the Production and R&D department in establishing failure trends and suggesting possible improvements to our product(s).
• Assisting with the designing and improvement of test jigs to improve our service capabilities.
• Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
• Assisting when necessary, with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
• Managing optimal relationships with the client base, ensuring that the needs of the client come first.
• Maintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.
• Responding to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets).
• Ensuring that written communication is responded to within the specified SLA’s for each channel.
• Ensuring that all communication with our clients is of the required quality as outlined in the department’s QA script.
• Capturing all relevant information on inbound calls (Zoho desk interaction logging).

Skills

Electronic concepts

Practical ability

Product knowledge

Education

N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)

Job description

FAAC Group, via Centurion Systems, invites a skilled technician to join our Installation & Service team. You will perform cost-effective electronic/mechanical testing, repair and support on all Centurion products, logging activities efficiently.

You will handle testing, fault logging, SAP/CRM entries, and contribute to test jig design, while maintaining safety standards and delivering high-quality service to clients.