Technical Engineer - PE

Boardroom Appointments; Gqeberha; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Boardroom Appointments in South Africa seeks a Field Service Technician to repair digital and RF equipment at component level, with travel to customer sites as required.

The role requires Matric and 2+ years of repair experience, plus proficiency in Word/Excel, WLAN, barcode label printing software and Windows OS. Strong customer service, communication skills and a professional appearance are essential.

Qualifications

• Matric/Grade 12 with 2+ years in repairing digital and/or RF equipment to component level.
• Ability to use Word and Excel in Microsoft Office.
• Working knowledge of application software, barcode label printing software and WLAN.
• Familiarity with Microsoft Windows operating systems.
• Good team player with above-average communication skills, in person and telephonically.
• Proven experience in interacting with customers.
• Ability to handle multiple responsibilities with deadlines.
• Self-driven with strong customer service orientation.
• English literacy and numeracy at Grade 12 level or higher.
• Willingness to travel for work and a valid driver’s license.

Responsibilities

• Perform electronic and mechanical repairs to products.
• Provide Field Service Support on all company-supported products.
• Record data in call log management system and keep it updated.
• Configure and install mobile computer equipment into vehicles, warehouses and factories.
• Conduct wireless site surveys and regular site audits.
• Deliver installation consultation and post-sales support to staff, partners and end-users.
• Set up sales and test demo systems as instructed and perform on-site installations when required.

Skills

RF/digital repair

Customer service

Communication skills

Multitasking

Computer literacy

Education

Matric / Grade 12

Tools

Barcode label printing software

WLAN

Windows OS

Job description

• Matric, grade 12 or equivalent qualification together with a minimum of 2 years experience in the repairing of digitaland /or RF equipment to component level in technical repairs
  
• Computer Literacy with at least the ability to work on Word and Excel in the Microsoft Office suite
• A working knowledge and understanding of Application Software, Barcode Label Printing software and WLAN
• Familiarity with Microsoft Windows operating systems
• A good team player with above average communication skills both telephonically and in person
• Proven experience in successfully interacting with customers
• The ability to handle multiple responsibilities at the same time
• Self-driven and enthusiastic with a strong customer service orientation
• English literacy and numeracy of at least a Grade 12 level
• Ability to handle all repairs according to strict deadlines
• Willingness to travel for work as and when required
• Professional and presentable appearance; and
• Valid Drivers License

Responsibilities:

• Performing electronic and mechanical repairs to products
• Conduct Field Service Support as assigned daily on all products which are supported by the company
• Compiling, recording and updating data on Call log management system
• Preparing, configuring and installing of Mobile computer equipment into vehicle, warehouses and factories
• Conducting Wireless Site Surveys
• Conducting regular site audits and preventative maintenance at customer sites
• Providing consultation support for installations
  
• Configuring and setting up of sales and test demo systems as per instructions.
• Undertaking on site installations as and when required
• Handling all related administration in the completion of forms, job cards, etc
• Adhering to all health and safety requirements in the execution of responsibilities
• Providing post sales support to staff, business partners and end-users