Technical Coordinator - Klerksdorp

Fidelity Services Group; Klerksdorp; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Fidelity Services Group is seeking a Technical Coordinator to coordinate all technical service and small installation work from an administrative perspective, ensuring accurate scheduling, quoting, and timely communication to clients and technicians.

You will prepare invoicing paperwork, manage stock for repairs at customer sites, handle complaints, and provide weekly or monthly activity reports on client premises.

Qualifications

• Matric or equivalent required.
• 3+ years in administration and customer service preferred.
• Strong understanding of financial terms and invoicing.

Responsibilities

• Schedule jobs with clients and technicians (internal and external).
• Communicate timelines verbally and in writing to customers.
• Schedule technician work daily and inform customers of delays.
• Coordinate stock for repairs at customer sites.
• Prepare quotations including parts and labour for repairs.
• Requote for variances when needed.
• Record technicians’ whereabouts and adjust schedules as needed.
• Prepare paperwork to facilitate invoicing to customers.
• Assist with problems or complaints.
• Provide weekly/monthly customer activity reports.

Skills

Admin & customer service

Matric

Financial terms

MS Office

Typing 50+ wpm

Basic project understanding

SAP

Fusion incident management

Education

Matric or equivalent

Tools

SAP

Fusion

Job description

Vacancy:

Technical Coordinat

Overall Purpose of the Job:

To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to keep customers up to date with scheduling and timelines verbally and written. Professional communication and timeous communication as well as extreme due diligence on following up with customers and handling complaints and service/installation work fast and efficiently is a prerequisite.

Minimum Requirements

• Matric or equivalent
• Minimum 3 years administration and customer service experience
• Financial terms understanding
• Computer Literate (MS Office, Outlook)
• Typing speed of 50+ wpm
• Basic Project understanding
• SAP or equivalent financial system literate
• Fusion or equivalent incident management system – literate and process understanding

Job Specification

• Schedule jobs with clients and technicians (Internal and external)
• Verbal and written communication to customers on service/project timelines
• Schedule Technician’s work daily and keep customers informed
• Coordinating of stock for repairs on customer sites fast and efficiently
• Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences.
• Requoting customers for variances on work where required
• Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
• Preparation of paperwork to facilitate invoicing to customers
• Assist with any problems or complaints
• Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises.

Behavioural Competencies

• Customer Service orientated Excellent Time management
• Team player
• Technical / functional skills
• Timely decision making
• Planning