Technical Content Strategist for AI-Powered Knowledge

WebHosting; Cape Town; On-site; ZAR 540,000 - 900,000; Full time

Benefits offered by this job

Health and wellness support

Gym reimbursements

Mental well-being resources

Job summary

DigiCert is seeking a Technical Content Strategist to translate complex information into clear guidance for Validation and Technical Support teams. You will shape how knowledge is created, governed, and reused across the organization, ensuring accuracy, scalability, and readiness for automation and AI-driven experiences.

You will collaborate with Product, Validation, Operations, Compliance, Training, UX, Marketing, Localization, and AI teams to optimize content discoverability and customer

Qualifications

• At least two years in technical support or a closely related field.
• At least two years in technical, UX, or content-writing experience with a portfolio required.
• Ability to translate complex technical information into clear, audience-appropriate content.
• Excellent written and verbal communication, grammar, and information organization.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, SharePoint, PowerPoint).
• Advanced knowledge of Adobe Experience Manager (AEM) including authoring, workflows, and content governance.
• Advanced knowledge of SEO and content discoverability (keyword research, on-page optimization, information architecture).
• Familiarity with Jira and Confluence for collaboration and workflow tracking.
• Ability to manage multiple projects, stakeholders, and deadlines in a fast-changing environment.
• Experience collaborating with SMEs and managing content through review workflows.
• Health and wellness support in the form of medical cover, gym reimbursements, and mental well-being resources.

Responsibilities

• Identify, document, and publish changes to product, policy, and industry updates.
• Collaborate with SMEs and cross-functional teams to capture changes and publish timely updates.
• Establish ownership, review cycles, version control, and retirement criteria for content.
• Test updated processes with realistic scenarios to ensure accuracy and usability.
• Facilitate reviews with Product, Validation, Operations, Compliance, and Support.
• Identify gaps and suggest practical content improvements and new workflows.
• Translate technical challenges into clear, actionable guidance for internal and external audiences.
• Create and review knowledge articles, process docs, FAQs, release content, and enablement materials.
• Apply plain-language, editorial, brand, accessibility, and inclusive-language standards.
• Adapt content depth, tone, and format for audience while maintaining technical accuracy.
• Develop content models, taxonomies, metadata, templates, and governance standards.
• Conduct content inventories, audits, and lifecycle reviews to identify duplication and improvement opportunities.
• Structure content for search, localization, accessibility, and AI retrieval.
• Define accountability, approval workflows, and quality standards with content owners.
• Measure content performance and turn insights into prioritized recommendations.
• Monitor knowledge base for currency, relevance, and compliance.

Skills

Communication

Editing

Content strategy

SEO knowledge

Stakeholder management

Multitasking

Education

Technical writing qualification

Tools

Jira

Confluence

Microsoft 365

AEM

Job description

DigiCert is seeking a Technical Content Strategist to translate complex information into clear guidance for Validation and Technical Support teams. You will shape how knowledge is created, governed, and reused across the organization, ensuring accuracy, scalability, and readiness for automation and AI-driven experiences.

You will collaborate with Product, Validation, Operations, Compliance, Training, UX, Marketing, Localization, and AI teams to optimize content discoverability and customer