Technical Content Strategist for AI-Powered Knowledge

TravelCenters of America; Cape Town; Hybrid; ZAR 1,994,000 - 2,991,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Education assistance

Job summary

DigiCert seeks a Technical Content Strategist to translate complex information into clear, trusted guidance for Validation and Technical Support teams. You will shape how knowledge is created, structured, governed, measured, and reused across the organization, enabling automation and AI-driven experiences.

You will collaborate with Product, Validation, Operations, Compliance, Training, UX, Marketing, Localization, and AI teams to ensure accurate, scalable content that improves support and

Qualifications

• Strong written and verbal communication skills with grammar and information organization.
• Experience translating technical/operational content for diverse audiences.
• Experience in content strategy, governance, taxonomy, metadata, and editorial standards.
• Proficiency with SEO and content discoverability practices.
• Familiarity with product, support, UX, and localization collaboration.

Responsibilities

• Translate complex information into clear, actionable guidance for internal and external audiences.
• Create, edit, and review knowledge articles, process docs, FAQs, release content, and enablement materials.
• Set content models, templates, and governance standards for reuse and consistency.
• Audit content and workflows, identify gaps, and drive improvements.
• Improve content findability, accessibility, and AI-ready retrieval.

Skills

Technical writing

Communication

Content strategy

SEO

Editing

Cross-functional collaboration

Tools

Jira

Confluence

Adobe Experience Manager (AEM)

Job description

DigiCert seeks a Technical Content Strategist to translate complex information into clear, trusted guidance for Validation and Technical Support teams. You will shape how knowledge is created, structured, governed, measured, and reused across the organization, enabling automation and AI-driven experiences.

You will collaborate with Product, Validation, Operations, Compliance, Training, UX, Marketing, Localization, and AI teams to ensure accurate, scalable content that improves support and