Technical Authorisations Team Leader (Fleet)

Motus Corporation; Gauteng; Sur place; ZAR 300 000 - 420 000; Plein temps

Résumé du poste

LiquidCapital Pty (Ltd) in Edenvale is seeking a Team Leader to oversee the Authorisations team. You will manage the capturing, assessing, monitoring and approving of service and maintenance claims, while ensuring call centre performance and daily operations run smoothly.

The role requires a Grade 12 / Matric and a qualified technician (mechanic) with 2–3 years of authorisation call centre experience. Leadership experience is advantageous and motor industry knowledge is a plus.

Qualifications

• Matric required; technician (mechanic) qualification is required.
• Minimum 2–3 years Authorisation Call Centre experience.
• Leadership experience is advantageous.

Responsabilités

• Oversee capturing, assessing, monitoring & approving claims by the authorisations team.
• Manage call centre performance and daily operations within the department.
• Liaise with clients and internal stakeholders; provide information on claims.
• Carry out admin duties related to claims and authorisations.
• Prepare monthly reports on claim volumes, spend and concerns.

Connaissances

Vehicle knowledge

Customer service

Call centre leadership

MS Office

Excel

Communication skills

Formation

Grade 12 / Matric

Qualified technician (mechanic)

Outils

MS Office

Excel

Description du poste

JOB DESCRIPTION

LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a Team Leader to join our dynamic and hardworking Authorisations team.

The successful candidate will be accountable for overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. The Leader will be accountable for call centre performance, daily functionality, team management and reporting.

DUTIES / KEY RESPONSIBILITIES

• Monitoring of incoming calls and ensuring that monthly service level targets are met within the department
• Verifying policy/contract details and supplying dealers with information on request where claims/ queries are escalated to the Leader
• Assess technical information on previous claims where required
• Admin duties related to claims and authorisations
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Liaising with clients regarding claims, vehicle condition and instances where the cost is not covered by the Company
• Attending meetings with clients/internal stakeholders where required
• Reporting on claim volumes, spend and concerns monthly
• Scrutinizing of dealer quotes to minimize costs
• Assisting other teams when the job requires it
• Carrying out one-on-one meetings with team members to discuss performance and areas of improvement

EDUCATION AND EXPERIENCE

• Grade 12 / Matric
• Qualified technician (mechanic) - Required
• Minimum of 2 – 3 years Authorisation Call Centre experience
• Prior leadership experience - advantageous
• Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles will be advantageous
• Claim administration experience (Advantage)
• Background in the Motor trade would be preferable

KNOWLEDGE AND SKILLS

• Mechanical / technical knowledge of vehicles
• Computer literate (Full MS Office), Intermediate Excel experience advantageous
• Excellent telephone and communication skills
• Multi-tasking
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Customer focused
• Good Listening skills
• Proactive and engaging
• Negotiating skills
• Confident and assertive
• Ability to work under pressure
• Team Player
• Attention to detail
• Strong analytical skills
• Ability to lead a dynamic and multi-skilled team
• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values