Technical Assistant

Herotel Telecoms (Pty) Ltd; Makhanda; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Grahamstown is seeking a hands-on Technical Assistant to assist Senior Technicians in installing, maintaining, and troubleshooting fibre optic and wireless systems.

You will perform site surveys, support installations, recover CPE, and help with on-site safety and organisation; prior experience in a similar technical environment is advantageous.

Qualifications

• Matric (Grade 12) is required.
• Basic computer literacy.
• Good working knowledge of hand and power tools used in installations.
• A valid driver’s license is advantageous.
• Ability to work independently and in a team.
• Physically fit and able to work in heights and confined spaces.
• Strong organisational skills and time management.
• Presentable, reliable and punctual.
• Previous experience in a similar technical environment is advantageous.
• Willingness to work overtime as required.

Responsibilities

• Assist with site surveys, including signal scans and photos for equipment placement.
• Support installations by mounting brackets, cable hooks, and running cables under guidance.
• Perform CPE recovery and tidy work sites.
• Participate in callouts and maintenance tasks.
• Keep tools and consumables organised in vehicles.
• Maintain cleanliness and order at job sites.
• Follow instructions from the Install team and prioritise tasks.
• Adhere to Health and Safety procedures.
• Work independently and as part of a team in all weather conditions and heights.

Skills

Basic computer literacy

Independent worker

Teamwork

Organisational skills

Time management

Physical fitness

Punctuality

Education

Matric (Grade 12)

Tools

Hand tools

Power tools

Job description

Are you hands-on, organised, and enjoy working with technology? Join our Networks team as a Technical Assistant in Grahamstown, and support the installation, maintenance, and troubleshooting of fibre optic and wireless systems.

The key purpose of this role is to assist Senior Technicians in delivering high-quality network installations and repairs while ensuring safety, accuracy, and efficiency on every job.

What you'll do:

• Assist with site surveys, including signal scans, throughput tests, and capturing photos for equipment placement
• Support installations by mounting brackets, cable hooks, and running cables under the guidance of Senior Technicians
• Perform CPE (Customer Premises Equipment) recovery, removing equipment and tidying work sites
• Participate in callout repairs, inspecting sites for potential future issues and assisting with maintenance tasks
• Ensure all tools, equipment, and consumables are neatly organised and stocked in vehicles for daily operations
• Maintain cleanliness and order at job sites, including tidying up after installations or repairs
• Follow instructions closely and prioritise tasks as directed by the Install team
• Adhere to Health and Safety procedures and maintain high standards of personal and worksite safety
• Work effectively both independently and as part of a team in all weather conditions, confined spaces, and at heights
• Demonstrate pride in work ethic, company property, and the quality of installations

What you'll need:

• Matric (Grade 12)
• Basic computer literacy
• Good working knowledge of hand and power tools used in installations
• A valid driver's license is advantageous
• Ability to work independently, as well as collaboratively within a team
• Physically fit and able to work in various environments, including heights and confined spaces
• Strong organisational skills and time management
• Presentable, reliable, and punctual with a positive, proactive attitude
• Previous experience in a similar technical or installation environment is advantageous
• Willingness to work overtime as required

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.