Field Technician - Senior

Herotel Telecoms (Pty) Ltd; East London; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Internal academy

Job summary

Herotel Telecoms (Pty) Ltd is seeking a Senior Field Technician in East London to lead fibre and wireless installations and surveys on-site. The role requires hands-on field expertise, mentoring of junior technicians, and strict adherence to safety and quality standards to ensure customer satisfaction.

The position focuses on complex repairs, detailed site surveys, and timely reporting while working with RF and Fibre teams to optimize performance in dynamic environments.

Qualifications

• Grade 12 qualification and relevant technical training.
• Minimum 2 years fibre optic splicing experience and RF/wireless exposure.
• Proficiency with OTDR and fusion splicing equipment.

Responsibilities

• Lead advanced fibre and wireless installations, repairs and surveys.
• Perform preventative maintenance with RF and fibre teams.
• Troubleshoot fibre issues including splicing and termination.
• Configure and troubleshoot VoIP systems on site.
• Maintain safety, SHER/OHS docs and reporting.
• Mentor junior technicians and assist with training.
• Manage site documentation and accurate reporting.
• Ensure customer satisfaction and high-quality service.

Skills

Leadership

Mentoring

Analytical thinking

Problem solving

Attention to detail

Customer service mindset

Education

Grade 12 qualification

Electronics/IT/Networking training

Tools

OTDR

Fusion splicing equipment

Hand and power tools

Job description

Are you a highly skilled fibre and wireless specialist who takes pride in precision, leadership and technical excellence? Join our Networks team as a Senior Field Technician in East London, where you’ll lead advanced installations, complex repairs and detailed site surveys across our Wireless and Fibre networks.

This role is ideal for a hands-on technical expert who thrives in the field, mentors junior technicians and ensures every installation and repair meets Herotel’s quality, safety and customer service standards.

What you’ll do:

• Lead and oversee advanced fibre and wireless installations, repairs and site surveys
• Perform preventative maintenance and conduct inspections alongside RF and Fibre teams
• Execute advanced fibre troubleshooting including splicing, testing and dome management
• Perform wireless troubleshooting including signal testing, bandwidth validation and CPE optimisation
• Resolve advanced network issues such as IP conflicts, firewall and routing problems
• Install and configure advanced VoIP systems
• Maintain accurate project, safety and SHER/OHS documentation
• Ensure equipment is maintained and stock is available for scheduled work
• Conduct detailed site surveys including signal confirmation, throughput testing and fibre termination validation
• Document findings with accurate reporting and photographic evidence
• Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
• Perform fibre and wireless CPE installations including internal and external cable runs
• Complete firmware upgrades, quality control checks and job card documentation
• Work closely with Team Leaders and Schedulers to ensure seamless execution
• Provide excellent customer service and ensure client satisfaction before leaving site
• Mentor and guide junior technicians and assistants
• Work overtime, weekends and emergency call-outs when required
• Operate safely in physically demanding environments including working at heights and confined spaces

What you’ll need:

• Grade 12 qualification
• Minimum 2 years’ Fibre Optic splicing experience
• Minimum 2 years’ RF/Wireless experience
• Advanced networking knowledge (advantageous)
• Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment
• Proficiency in fibre termination and fusion splicing techniques
• Strong working knowledge of hand and power tools
• Advanced computer skills
• Technical training in Electronics, IT, Networking, VoIP or related fields (advantageous)
• Valid driver’s licence with a clean driving record
• Strong analytical and problem-solving skills
• Strong leadership and mentoring ability
• High attention to detail and ability to work neatly and accurately
• Ability to work in physically demanding environments and all weather conditions
• Medically fit and comfortable working at heights
• Self-disciplined, motivated and well organised

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes.
  For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.