Tech Support & Repair Engineer - Connectivity & IT

Jelocorp; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Jelocorp is seeking a proactive Repair and Maintenance Engineer based in Johannesburg, South Africa. This role involves providing technical support for software, hardware, and connectivity issues. The successful candidate will diagnose problems and ensure excellent service to users and clients.

If you have a relevant IT qualification and experience in technical support, please submit your CV to [e-mail], [e-mail], and [e-mail].

Qualifications

• Previous experience in technical support, maintenance engineering, or IT support roles.
• Strong understanding of computer hardware, software, networking, and troubleshooting processes.
• Experience working with diagnostic tools and support systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Responsibilities

• Identify, investigate, and resolve software and hardware-related issues.
• Respond to user support requests via phone, email, chat, and other communication channels.
• Diagnose and troubleshoot connectivity, printing, and system-related problems.
• Consult with users and clients to determine the root cause of technical issues and provide effective solutions.
• Ensure high levels of customer service and user satisfaction.

Skills

Technical Troubleshooting

Hardware & Software Support

Network Connectivity Support

Diagnostic Tools & Systems

Problem Solving

Customer Support

Communication Skills

IT Maintenance & Repair

Incident Resolution

Technical Documentation

Education

Relevant qualification in Information Technology, Computer Science, Engineering, or a related field

Job description

Jelocorp is seeking a proactive Repair and Maintenance Engineer based in Johannesburg, South Africa. This role involves providing technical support for software, hardware, and connectivity issues. The successful candidate will diagnose problems and ensure excellent service to users and clients.

If you have a relevant IT qualification and experience in technical support, please submit your CV to [e-mail], [e-mail], and [e-mail].