Tech Repair Specialist — Computers & Peripherals

Mustek Limited; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Mustek Limited in Cape Town seeks a Technician to service, test, and repair computer equipment, including PCs, tablets, notebooks, PSUs, UPSs, monitors, printers and related devices, and to provide customer technical support.

The ideal candidate has at least 2 years of technician experience, Matric, CompTIA A+, N+ preferred, and a valid driver’s license. Knowledge of Windows 10 and ICT hardware is expected, with strong problem-solving and communication skills.

Qualifications

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Responsabilités

• Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Connaissances

General administration

ICT industry knowledge

Windows 10

Hardware technologies

Microsoft Office

Problem solving

Communication skills

Technical skills

Formation

Matric

CompTIA A+

N+

Driver's license (preferred)

Description du poste

Mustek Limited in Cape Town seeks a Technician to service, test, and repair computer equipment, including PCs, tablets, notebooks, PSUs, UPSs, monitors, printers and related devices, and to provide customer technical support.

The ideal candidate has at least 2 years of technician experience, Matric, CompTIA A+, N+ preferred, and a valid driver’s license. Knowledge of Windows 10 and ICT hardware is expected, with strong problem-solving and communication skills.