Tech Operations Specialist

HelloKindred; Cape Town; On-site; ZAR 334,800 - 390,600; Full time

Job summary

HelloKindred is seeking a Tech Operations Specialist to enhance system operations in a remote role. This position plays a critical part in ensuring smooth operations by troubleshooting issues, supporting system integrations, and coordinating with developers.

The ideal candidate should have at least 2 years of technical experience, a solid understanding of APIs, and be able to manage multiple projects effectively from Cape Town or nearby.

Qualifications

• Minimum 2 years’ technical experience in a professional environment.
• Solid understanding of APIs, webhooks, and systems integrations.
• Experience with workflow or integration platforms.

Responsibilities

• Serve as first point of contact for workflow failures and technical support queries.
• Monitor data flow logs and support boards daily.
• Troubleshoot and resolve technical issues using SOPs.

Skills

Hands-on technical experience

APIs understanding

Troubleshooting skills

Organizational abilities

AI tools usage

Tools

HubSpot

Asana

Job description

• Compensation: ZAR 30000 - ZAR 35000 - monthly

Company Description

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers –connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Employment Type: Permanent
Work Set Up: Remote (Work from home with occasional in-person collaboration)

Our client, a fast-growing technology and systems consultancy that helps businesses streamline their operations through smart system configuration, automation, and integration, is looking for a Tech Operations Specialist to support system operations, data workflows, and integrations across client environments. This role sits at the centre of operations, ensuring client systems run smoothly, senior technical teams remain unblocked, and external partners stay aligned. The ideal candidate brings hands-on technical experience, a strong interest in APIs and data workflows, and the ability to operate in a fast-paced, evolving environment while supporting both internal teams and external stakeholders.

What you will do:

• Serve as the first point of contact for workflow failures and technical support queries.
• Monitor data flow logs, workflow reports, and support boards daily.
• Troubleshoot and resolve known technical issues using documented SOPs.
• Escalate complex issues to senior technical team members where required.
• Coordinate with external Developers and technology partners on active integration projects.
• Track project progress, follow up on outstanding items, and flag blockers.
• Create and maintain SOPs, technical documentation, and internal knowledge resources.
• Review API documentation, map data fields, and assist with technical investigations.
• Support internal integration and automation projects.
• Assist with maintaining and improving internal tools and workflows.

Qualifications

• Minimum 2 years’ hands-on technical experience in a professional environment.
• Solid understanding of APIs, webhooks, and systems integrations.
• Ability to read and interpret API documentation and data outputs.
• Experience with workflow or integration platforms such as HubSpot, Asana, or similar tools.
• Strong troubleshooting and problem-solving skills.
• Excellent organisational and coordination abilities.
• Comfortable working independently and managing multiple moving parts.
• Experience using AI tools as part of daily workflows.
• Working understanding of CRM systems and data flows.
• Based in Cape Town or surrounding areas with availability for occasional in-person meetings.
• Exposure to hospitality, reservation, or travel systems.
• Experience with API testing and data mapping tools.
• Understanding of workflow automation and integration best practices.

Additional Information

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.

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