TEAM MANAGER-CAPE TOWN

Louis Vuitton; Cape Town; On-site; ZAR 919,000 - 1,401,000; Full time

Job summary

Louis Vuitton in London is seeking a dynamic Team Manager to lead and coach a high-performing retail team. You will recruit, develop, and empower staff, build strong client relationships, and ensure outstanding client experience while driving sales targets.

You will implement brand standards, motivate the team, and collaborate with store leadership to deliver exceptional service and commercial results across the store network.

Qualifications

• Minimum 5 years retail experience.
• Experience managing teams preferred.
• Foreign languages a plus, computer literacy.

Responsibilities

• Ensure achievement of team targets on a monthly and annual basis.
• Lead and coach team, recruit and develop talents with succession planning.
• Build long-term client relationships and deliver exceptional client experience.
• Drive sales through leadership, cross-selling, and clienteling.
• Be the store point of reference to merchandising and operations.

Skills

Team leadership

Coaching

Client relationship

Retail experience

Tools

Foreign languages

Computer literacy

Job description

About The Job

As a Team Manager you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

About The Job

As a Team Manager you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Job Responsibilities

Essential Duties & Responsibilities

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Proactively provide the Corporate office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

• Be the store point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors' knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning (workforce management)

Profile

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

Special Skills

• Foreign Languages a plus, computer literacy

Work Experience

• Minimum 5 years retail experience
• Experience Managing teams preferred

Important Information

Applicants must have the legal right to work in the UK. Please note that Louis Vuitton is unable to provide visa sponsorship for this role. This position requires flexibility to work a rotating shift pattern (including evenings, weekends, and public holidays) and the ability to work across our London store network as business needs require.

Reference LVM31086