TEAM MANAGER-CAPE TOWN

LVMH; Cape Town; Vor Ort; ZAR 926.000 - 1.344.000; Vollzeit

Zusammenfassung

Louis Vuitton is seeking a Team Manager to lead and coach a high-performing store team, recruit and develop talent, and ensure the highest level of client experience. You will build client relationships, drive sales targets, and model the Louis Vuitton attitudes toward clients and colleagues.

You will partner with the Store Manager to recruit, train, and retain talent, manage performance, and deliver the brand promise.

Qualifikationen

• Minimum 5 years retail experience.
• Experience Managing teams preferred.

Aufgaben

• Lead and coach the team to achieve sales targets and deliver the Louis Vuitton Promise.
• Recruit and develop talents, secure succession plans with the Store Manager.
• Build long-term client relationships and deliver exceptional client experience.
• Manage selling floor operations, visual merchandising, and team animation to drive sales.
• Provide feedback to Corporate Merchandising and communicate strategy through trainings and briefings.

Kenntnisse

Retail experience

Team management

Customer service

Jobbeschreibung

As a Team Manager you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Job responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Proactively provide the Corporate office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

• Be the store point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning (workforce management)

Profile

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED:

Work Experience:

• Minimum 5 years retail experience
• Experience Managing teams preferred

Additional information

Important Information: Applicants must have the legal right to work in the UK. Please note that Louis Vuitton is unable to provide visa sponsorship for this role. This position requires flexibility to work a rotating shift pattern (including evenings, weekends, and public holidays) and the ability to work across our London store network as business needs require.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.