Team Leader - Outbound - Centurion, South Africa

WNS Global Services; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in Centurion seeks a Team Leader - Outbound to lead a telesales team. The ideal candidate will have at least 12 months of sales team leader experience and proven leadership abilities. Responsibilities include driving KPI targets, coaching team members, and ensuring excellent customer service. This role involves interacting closely with all team members to foster a positive work environment and maximize sales results. Rotating shifts will be required, supporting a Monday to Sunday work week.

Qualifications

• Minimum 12 months sales team leader experience is essential.
• Previous and proven leadership or supervisory experience is essential.

Responsibilities

• Lead and direct the telesales team to ensure high sales.
• Deliver success against KPI targets through effective management.
• Create a positive learning environment for team members.
• Facilitate direct sales by managing and encouraging team members.

Skills

Sales team leadership

Coaching

Relationship building

Education

Matric or equivalent

Job description

Job title: Team Leader - Outbound - Centurion, South Africa

Job Location: Gauteng, Centurion

Deadline: January 08, 2026

Role Purpose

• Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He / she directs the telesales team as they contact customers via the telephone to make sales transactions and support field sales. This role includes administrative duties and you will have to ensure that your work is always up to date. Rotating shifts will be included to accommodate a Monday – Sunday work week.

Responsibilities

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops Lead Associates, Senior Associates and Associates
• Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
• Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Facilitate direct sales by managing team members and encouraging them to make sales
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

Experience Required

• Minimum 12 month sales team leader experience. (Essential)
• Previous and proven leadership / supervisory experience (Essential)

Qualifications

• Qualifications and Accreditation : Matric or equivalent
• Sales / Retail / Business Development jobs