Team Leader (Credit Sales Call Centre) - Mr Price Money

Mr Price Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail organization is seeking a Team Leader for their Credit Sales Call Centre. The ideal candidate will have extensive experience in managing sales campaigns, with demonstrated success in a call center environment. Responsibilities include leading a team, ensuring campaign excellence, and delivering actionable insights to enhance performance. Strong leadership and analytical skills, along with proficiency in CRM systems, are essential for this role.

Qualifications

• 3-5 years in sales within a call center environment with proven target achievement.
• 1 year in a leadership role, preferably in a multi-campaign call center setting.
• Strong campaign management and performance tracking skills.

Responsibilities

• Lead and manage 3+ concurrent credit sales campaigns.
• Ensure timely rollout and brand compliance across all campaigns.
• Conduct regular 1:1 coaching and track individual performance improvements.

Skills

Sales experience in a call center

Leadership skills

Campaign management

Analytical skills

Communication abilities

Education

Matric

Tools

Salesforce

HubSpot

Job description

Team Leader (Credit Sales Call Centre) - Mr Price Money

Job Description

As a Sales Team Leader in a dynamic, multi-campaign call centre environment, you’ll drive team performance, ensure campaign excellence, and translate strategy into results. Reporting to the Team Manager, you’ll lead execution, coach your team, and deliver insights that shape future sales success.

Responsibilities

• Lead and manage 3+ concurrent credit sales campaigns.
• Ensure timely rollout and brand compliance across all campaigns.
• Conduct regular 1:1 coaching and track individual performance improvements.
• Maintain team productivity and quality benchmarks.
• Deliver weekly performance reports with actionable insights.
• Collaborate with management and marketing to refine campaign strategies.
• Recommend data-driven improvements to messaging, targeting, and incentives.
• Share best practices and support onboarding for new initiatives.

Qualifications

• Matric
• 3–5 years in sales within a call centre environment with proven target achievement.
• 1 year in a leadership role, preferably in a multi-campaign call centre setting
• Strong campaign management and performance tracking skills.
• Proficient in CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of consultative and value-based selling.
• Strong analytical, coaching, and communication abilities.
• Familiarity with ethical sales practices and regulatory standards.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.