Team Leader

Hollywoodbets; Oos-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Hollywoodbets is seeking a Team Leader for our Newton Park branch in the Eastern Cape. You will lead a retail team, drive branch growth, manage cash and compliance, and ensure accurate betting information and stock control. The role requires leadership experience in gaming or betting and a valid driver’s license.

Join a dynamic, fast-paced environment with opportunities for development and career growth within Hollywoodbets across Africa and the UK.

Qualifications

• 12 months within the Retail, Gaming or Betting industry.
• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver's License.
• 1-2 Years leadership experience.

Responsibilities

• Drive branch growth by achieving targets within area and budgets.
• Educate guests on all branch products and update betting boards.
• Ensure daily banking schedules and cash handling procedures are followed.
• Reconcile end of shifts and balance reports; manage loss prevention.
• Oversee branch stock control and weekly stock takes.
• Maintain security awareness during opening and closing of branch.

Skills

Leadership

Education

Diploma/ Degree/ NQF 4 Learnership

Valid Driver's License

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for a Team Leader to be based in Newton Park, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months within the Retail, Gaming or Betting industry

A Bonus To Have

• Diploma/ Degree/ NQF 4 Learnership
• Valid Driver's License.
• 1-2 Years leadership experience.

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest's details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
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