Learning Facilitator – Sage Accounting
Are you passionate about helping people learn and confident in bringing product knowledge to life? We’re looking for a customer-focused Learning Facilitator to deliver engaging and practical learning experiences to Sage customers. You'll help customers strengthen their product knowledge, build confidence and get more value from Sage solutions through both virtual and in‑person learning.
This is a great opportunity for someone who understands Sage Accounting, enjoys working with customers and can make learning clear, practical and engaging.
Key Responsibilities
- Deliver engaging customer learning sessions across virtual and in‑person formats.
- Facilitate learning content and adapt your approach to different learner needs and experience levels.
- Build and maintain strong practical knowledge of Sage products and assigned learning topics.
- Create a professional, supportive learning environment that helps customers build confidence.
- Gather customer feedback and use it to help improve learning experiences.
- Manage learning administration and Learning Management System requirements accurately.
- Provide feedback on learning content and identify opportunities for continuous improvement.
- Contribute ideas that improve the virtual learning environment and overall customer experience.
- Use AI and learning technologies responsibly to improve quality, efficiency and learner support.
- Work collaboratively with learning, sales and operational stakeholders.
Qualifications
- Sage Accounting product certification.
- Relevant Sage product experience.
- A university degree or equivalent practical experience.
- Strong knowledge of adult learning principles and effective facilitation techniques.
- Experience delivering learning using virtual learning technologies.
- Excellent communication and organisational skills.
- The confidence to take initiative, adapt your approach and work with different stakeholders.
- A strong customer focus, with a sense of ownership and accountability.
Benefits
- Work away scheme for up to 10 weeks a year.
- Life Insurance: 2× annual salary covered with the option to flex up cover at own cost up to a maximum of 6× annual salary.
- Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long‑term sickness, provided they are unable to perform their duties.
- Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
- Funeral Assistance: A benefit payable upon the death of a colleague’s spouse or children, or to a colleague’s dependents in the event of the colleague’s death.
- Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
- Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.
- Sage Academy leave: On‑going training and professional development + 5 paid days per year to engage in learning opportunities.
- 15 days annual leave for fixed‑term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increase with seniority.
- 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- Employee Assistance Program: free, 24/7 short‑term counselling, practical support and coaching for you and your family.
- Flexible work patterns and hybrid working.
Location
Johannesburg (Hybrid – minimum 3 days on site per week)
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.