Sage Accounting Learning Facilitator

Malander Careers; Johannesburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work pattern

Life Insurance

Income protection

Critical illness cover

Funeral assistance

Provident fund

Medical aid subsidy

Sage Academy leave

Annual leave 15 days (min) for fixed‑;

Volunteer days

Employee assistance program

Flexible work patterns

Job summary

Sage is seeking a Learning Facilitator to deliver engaging and practical learning experiences for Sage customers in Johannesburg. You will strengthen product knowledge, build confidence and maximise value from Sage solutions through hybrid formats.

Role requires Sage product knowledge, strong facilitation skills and experience with virtual learning technologies. Hybrid work pattern and comprehensive benefits are offered.

Qualifications

• Sage Accounting product certification.
• Relevant Sage product experience.
• A university degree or equivalent practical experience.
• Strong knowledge of adult learning principles and effective facilitation techniques.
• Experience delivering learning using virtual learning technologies.
• Excellent communication and organisational skills.
• The confidence to take initiative, adapt your approach and work with different stakeholders.
• A strong customer focus, with a sense of ownership and accountability.

Responsibilities

• Deliver engaging customer learning sessions across virtual and in‑person formats.
• Facilitate learning content and adapt your approach to different learner needs and experience levels.
• Build and maintain strong practical knowledge of Sage products and assigned learning topics.
• Create a professional, supportive learning environment that helps customers build confidence.
• Gather customer feedback and use it to help improve learning experiences.
• Manage learning administration and Learning Management System requirements accurately.
• Provide feedback on learning content and identify opportunities for continuous improvement.
• Contribute ideas that improve the virtual learning environment and overall customer experience.
• Use AI and learning technologies responsibly to improve quality, efficiency and learner support.
• Work collaboratively with learning, sales and operational stakeholders.

Skills

Sage Accounting cert

Sage product experience

Adult learning principles

Facilitation techniques

Virtual learning tech

Communication skills

Organisational skills

Initiative & adaptability

Customer focus

Education

University degree or equivalent

Job description

Sage is seeking a Learning Facilitator to deliver engaging and practical learning experiences for Sage customers in Johannesburg. You will strengthen product knowledge, build confidence and maximise value from Sage solutions through hybrid formats.

Role requires Sage product knowledge, strong facilitation skills and experience with virtual learning technologies. Hybrid work pattern and comprehensive benefits are offered.