Tax & Accounting Specialist — CPA-Level Support

OpsArmy Careers; Johannesburg; A distancia; ZAR 1.235.000 - 1.811.000; Jornada completa

Descripción de la vacante

Opsarmy is seeking a Tax & Accounting Support Specialist with CPA credentials to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands technical accounting judgment and the ability to independently investigate and resolve issues, with shifts overlapping US business hours.

You will troubleshoot tax notices, payroll questions, and financial transactions, while communicating findings clearly via Zendesk and scheduled calls.

Formación

• Experience with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.
• Ability to explain complex accounting topics to nontechnical customers.
• Comfort in a fast-paced, technology-driven environment with evolving workflows.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style responses, and phone support.
• Independently investigate issues and identify root causes; coordinate with internal specialists as needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conocimientos

Level 2 support

Accounting expertise

Tax expertise

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Customer education

Educación

CPA certification

Enrolled Agent (EA)

Herramientas

Zendesk

QuickBooks

Excel

Descripción del empleo

Opsarmy is seeking a Tax & Accounting Support Specialist with CPA credentials to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands technical accounting judgment and the ability to independently investigate and resolve issues, with shifts overlapping US business hours.

You will troubleshoot tax notices, payroll questions, and financial transactions, while communicating findings clearly via Zendesk and scheduled calls.