Tasting Room Sales & Guest Experience Lead

Dante Personnel; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Dante Personnel is seeking a front-of-house team member for a wine venue. You will deliver exceptional customer service, drive wine sales, offer tastings, and manage stock in the tasting room and kitchen.

You’ll be responsible for restocking shelves and fridges, logging into the POS, and ensuring the tasting room is ready for trading. You will handle opening and closing duties, check counters, logs, and maintain clean, inviting spaces; coordinating with kitchen and bar staff, and keeping lights,

Responsibilities

• Customer service: Ensure all customers are happy / handle unhappy customers / welcome guests
• Wine sales: Wine sales are priority number 1
• Offering tastings
• Stock takes of wine (tasting room / stock room)
• Stock take of kitchen items (food / ice)
• Stock of tastings (wine poured for tastings)
• Restocking the retail shelf
• Restocking of fridges
• Open TR (Tasting Room}
• Cash float
• Check counter items (stationery/menus / till rolls, etc.)
• Log in to POS system
• Ensure TR is ready for trading (lights on, outside lights on, fountain on, music on, cleaning)
• Closing TS: Lights on outside; Lights off inside; Fountain off; Music off; All doors in TR are locked; Kitchen door is locked; Kitchen fruits/meats in sealable containers; Alarm on; Candles off; Gas off
• Kitchen roster done and up to date (check fridges and kitchen are neat)
• Checking bathrooms

Job description

Dante Personnel is seeking a front-of-house team member for a wine venue. You will deliver exceptional customer service, drive wine sales, offer tastings, and manage stock in the tasting room and kitchen.

You’ll be responsible for restocking shelves and fridges, logging into the POS, and ensuring the tasting room is ready for trading. You will handle opening and closing duties, check counters, logs, and maintain clean, inviting spaces; coordinating with kitchen and bar staff, and keeping lights,