Talent Pool: Catering Manager - Healthwise

Thorburn Security Solutions (Pty) Ltd; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Fedics Healthwise in Durban seeks an experienced Catering Manager to lead healthcare catering operations with a hands‑on, accountable approach. The role emphasizes food quality, patient and customer satisfaction, and strong stakeholder engagement in a regulated healthcare setting.

The ideal candidate has a Diploma/ Degree in Hospitality Management and 5+ years in contract catering, preferably within healthcare, with solid budgeting and team leadership capabilities.

Qualifications

• Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field.
• Minimum 5 years' management experience within contract catering.
• Healthcare or hospital catering experience will be advantageous.
• Strong financial acumen with budgeting and cost control experience.
• Proven ability to lead large teams across multiple departments.

Responsibilities

• Lead and manage all catering operations to ensure exceptional service delivery.
• Drive client satisfaction through proactive stakeholder engagement and relationship management.
• Ensure compliance with health, safety, and healthcare regulations and company standards.
• Manage financial performance, including budgeting, forecasting, cost control, and profitability.
• Develop, coach, and mentor catering teams to achieve operational excellence.
• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.
• Monitor food quality, service standards, and customer satisfaction across operations.
• Conduct regular site audits and implement corrective actions where required.

Skills

Leadership

People management

Stakeholder engagement

Planning & organising

Problem solving

Communication

Customer service

Accountability

Education

Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field

Job description

Details

Closing Date 2026/09/18

Reference Number TSE260907-2

Job Title Talent Pool: Catering Manager - Healthwise

Business Unit / Division Fedics

Job Type Classification Full Time

Location - Town / City Durban

Location - Province KwaZulu-Natal

Location - Country South Africa

About Us

Fedics Healthwise, a leading provider of healthcare catering services, is seeking an experienced, commercially astute, and highly driven Catering Manager to lead catering operations within a healthcare environment in Durban. This opportunity is ideally suited to a hands‑on operational leader with extensive contract catering experience, preferably gained within a healthcare or hospital environment, exceptional stakeholder management skills, and a proven track record of delivering results in a highly regulated setting. We are looking for a resilient, solutions‑driven professional who thrives under pressure, takes accountability, and is passionate about food quality, patient and customer satisfaction, people development, and operational excellence.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clientsreduced costs, risk and complexitiestogether withincreased quality, efficiency and productivity. We specialise inCatering,Facilities Management,Cleaning and Hygiene,Pest Control,Protection,Energy,Procurement,Workspace Design,Engineering, Remote Camps, and more.Developing our people– the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs.DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Lead and manage all catering operations to ensure exceptional service delivery.


• Drive client satisfaction through proactive stakeholder engagement and relationship management.


• Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements.


• Manage financial performance, including budgeting, forecasting, cost control, and profitability.


• Develop, coach, and mentor catering teams to achieve operational excellence.


• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.


• Monitor food quality, service standards, and customer satisfaction across operations.


• Manage workforce planning, staffing, training, performance management, and succession planning.


• Conduct regular site audits and implement corrective actions where required.


• Ensure adherence to health, safety, environmental, and quality standards.

Skills and Competencies

• Strong leadership and people management skills.


• Commercially focused and results-driven.


• Exceptional planning, organising, and problem-solving abilities.


• Ability to work under pressure in a demanding operational environment.


• High levels of accountability, resilience, and professionalism.


• Outstanding communication and stakeholder engagement skills.


• Customer-centric approach with a passion for service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field.


• Minimum 5 years' management experience within contract catering.


• Previous healthcare or hospital catering experience will be advantageous.


• Strong financial acumen with experience managing budgets, food costs, and site profitability.


• Sound understanding of food safety, hygiene, quality assurance, and healthcare compliance requirements.


• Proven ability to manage large teams across multiple departments. Excellent client relationship and stakeholder management skills.


• Valid driver's licence and own reliable transport.