Take-On Administrator

OLX; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

OLX's Property24 division in Cape Town is seeking a Take-on Administrator to own the end-to-end onboarding for new real estate agency clients on the Property24 platform. You will link customers with Sales, Finance, CRM vendors, and technical support to ensure activation from signup to go-live.

You will coordinate onboarding documentation, set up profiles, manage timelines, and drive improvements to optimize the onboarding experience while maintaining data integrity and compliance.

Qualifications

• Proven track record in customer onboarding, sales operations, account management, or customer success.
• Proficiency with CRM platforms, technical data feeds/workflows, and Microsoft Office.
• Exceptional written and verbal communication skills.
• High level of availability and dependability in a key operational role.

Responsibilities

• Onboard new real estate agency clients and set up agency and branch profiles.
• Coordinate with external CRM vendors and technology partners for integrations.
• Serve as the main operational contact for new clients and internal teams.
• Monitor setup timelines, troubleshoot delays, and ensure compliance standards.
• Prepare onboarding updates and reports on metrics and pipeline.
• Identify opportunities to optimize onboarding workflows and improve customer experience.

Skills

Customer onboarding

Vendor coordination

Communication

Detail-oriented

Education

Business Administration / Operations / Customer Success

Tools

CRM software

Data feeds/workflows

Microsoft Office

Job description

WELCOME TO OLX

Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

We are always on the lookout for ambitious and passionate people to join our team.

At OLX, we're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe,smart,andenvironmentally responsible.

We do this with courageto innovate,commitmentto outcomes,collaborationacross 50+ nationalities and 7 markets, and acustomer-ledapproachthat puts real people first. Add adesire to win– and you get a culture that's ambitious, fast-moving, and built on trust.

Our brands – including AutoTrader, OLX, Otomoto, Property24, and more– are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.

Join OLX and see how far you can go.

Property24 is looking for a highly organised, customer-focused, and solutions-driven Take-on Administrator to join our team in Cape Town.

If you thrive in a fast-paced environment, love working at the intersection of technology and customer experience, and pride yourself on flawless operational execution, this role is for you.

The Opportunity

As a Take-on Administrator, you will own the end-to-end onboarding journey for new real estate agency clients on the Property24 platform. You will serve as the crucial link between customers, Sales, Finance, CRM vendors, and technical support teams—ensuring every new account transitions seamlessly from initial sign-up to full platform activation.

Key Responsibilities

Onboarding & Account Setup: Manage end-to-end customer onboarding, including reviewing documentation, capturing accurate account/billing information, and setting up agency and branch profiles.

• Vendor & Technical Coordination: Collaborate with external CRM vendors and technology partners to coordinate property-feed integrations, system requirements, and agency migrations.
• Stakeholder Management: Act as the primary operational contact for new clients, providing clear guidance and maintaining strong relationships with internal teams (Sales, Operations, Finance, Support).
• Process & Issue Resolution: Monitor setup timelines, proactively troubleshoot delays or technical queries, and ensure all processes meet internal compliance standards.
• Reporting & Tracking: Compile and deliver regular onboarding updates and tracking reports to management, highlighting key operational metrics, pipeline volume, and potential bottlenecks.
• Continuous Improvement: Identify opportunities to optimize onboarding workflows, boost operational efficiency, and enhance the overall customer experience

What We're Looking For

• Problem Solver: Proactive, adaptable, and confident in taking ownership of issues through to resolution under tight deadlines.
• Tech-Savvy Communicator: Comfortable liaising with technical vendors, handling CRM systems, and translating technical requirements into clear client communications.
• Detail-Oriented & Organised: Meticulous with data capture, capable of managing multiple onboarding pipelines simultaneously without sacrificing quality.
• Collaborative: A supportive team player who works effectively across cross-functional departments yet can operate independently.

Requirements

• Experience: Proven track record in customer onboarding, sales operations, account management, or customer success.
• Technical Skills: Proficiency with CRM platforms, technical data feeds/workflows, and Microsoft Office.
• Communication: Exceptional written and verbal communication skills.
• Reliability: High level of availability and dependability in a key operational role

Desirable (Advantageous)

• A relevant qualification in Business Administration, Operations, Customer Success, or a related field.
• Prior experience within the property, real estate tech, or digital services industries.

Why Join Us?

You will play a direct role in driving growth for Property24 by helping real estate businesses launch smoothly on South Africa’s leading property portal. Work alongside a dynamic team in an environment where your initiative and operational contributions truly matter.

We look forward to meeting you.

To support our commitment to diversity, inclusion, and compliance with South Africa’s Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!

OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check Privacy Statement.