Systems Trainer

Cre8work!; Germiston; On-site; ZAR 390,600 - 446,400; Full time

Benefits offered by this job

Competitive salary

Growth-focused environment

Professional development

Job summary

Cre8work! in Germiston, South Africa, is seeking a Systems Trainer to empower call centre agents and sales staff with the skills to navigate internal systems, CRM platforms, and telephony tools, enabling smoother operations.

You will design and deliver in-person and virtual training sessions, develop engaging materials and e-learning modules, assess training effectiveness, and collaborate with IT and Operations to close knowledge gaps while maintaining up‑to‑date records.

Qualifications

• 3+ years of experience in systems training or related roles.
• Strong communication and organizational skills.
• Experience with CRM platforms, telephony tools, and operational software.
• Ability to adapt training approaches to diverse audiences.

Responsibilities

• Deliver comprehensive training sessions to enhance user proficiency across operational software.
• Design, develop, and update training materials, user guides, and e-learning modules.
• Conduct in-person and virtual training workshops and refresher courses.
• Evaluate training effectiveness through assessments and performance data.
• Collaborate with IT and Operations to address system-related knowledge gaps.
• Support onboarding with targeted systems training and maintain records.

Skills

Systems training

CRM experience

Communication

Organizational skills

Training content creation

Adaptability

Data-driven evaluation

Tools

CRM platforms

Telephony tools

Operational software

E-learning tools

Job description

Join a dynamic organization within the automotive and wholesale sectors, where your expertise in systems training will be pivotal in driving operational excellence. Our client, a reputable company committed to growth and innovation, is seeking a dedicated Systems Trainer to empower call centre agents and sales staff with the essential skills to navigate internal systems, CRM platforms, and telephony tools.

Where You'll Make an Impact:

• Deliver comprehensive training sessions to enhance user proficiency across various operational software
• Design, develop, and continuously update engaging training materials, user guides, and e-learning modules
• Conduct both in-person and virtual training workshops, including group sessions, one-on-one coaching, and refresher courses
• Evaluate training effectiveness through assessments, feedback, and performance data to ensure continuous improvement
• Collaborate with IT and Operations teams to identify and address system-related knowledge gaps
• Support onboarding processes with targeted systems training for new employees
• Maintain accurate training records and generate reports on completion rates and competency levels

Requirements:

• Minimum of 3 years of experience in systems training or related roles
• Strong communication and organizational skills
• Ability to adapt training approaches to diverse audiences
• Proficiency in creating engaging training content and materials
• Experience with CRM platforms, telephony tools, and operational software

Nice to Have:

• Knowledge of the automotive or wholesale industry
• Familiarity with e-learning development tools

What We'll Give You:

• A competitive salary ranging from R35,000 to R40,000 per month (Cost to Company)
• The opportunity to work within a growth-focused, innovative environment
• Supportive team culture committed to professional development

Take the next step in your career by applying your training expertise to shape operational success. Join a forward‑thinking organization that values your skills and dedication—where your contribution will make a real impact.