Systems Operations Lead: Automation & Reliability

Digital Outsource Services (Pty); Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Super Group is seeking a Systems Operations Lead in Cape Town to drive delivery and performance of the Systems Operations team. You will coach the team to reach full potential while maintaining outstanding service to the organisation.

You will champion automation, partner with multiple IT domains, and manage budgets and vendor relationships. The role emphasizes proactive infrastructure management, cost optimisation, and strategic technology planning to keep the business ahead in a fast-paced

Responsibilities

• Continuously assess team skills and development, offering coaching and growth opportunities.
• Promote automation within the team through upskilling initiatives and KPIs.
• Ensure obstacles impacting performance, delivery or development are identified and resolved promptly.
• Use Confluence as the knowledge repository for infrastructure docs, standards and how-to guides.
• Meet regularly with the Solutions Delivery Manager to understand current and future business requirements.
• Work closely with other Infrastructure teams to align technology solutions with business needs.
• Collaborate with the Architecture team to ensure future infrastructure aligns with planned strategies.
• Partner with the PMO team to manage project delivery, resources, velocity and forecasting.
• Analyse current systems and resource utilisation to identify cost optimisation opportunities in software licensing and infrastructure expenditure.
• Explore and implement initiatives that reduce costs while maintaining service quality.
• Develop comprehensive technology budgets to support forecasting.
• Monitor and track budget performance to ensure alignment with financial plans.
• Forecast hardware requirements with the Solutions Delivery Manager for future infrastructure investments.
• Partner with Procurement to maintain an accurate technology budget and ensure project planning aligns with constraints.
• Maintain an intercompany billing platform for infrastructure consumption and cost allocation.
• Continuously research emerging technologies to identify opportunities for innovation and operational improvement.
• Build relationships with strategic vendors and technology partners.
• Coordinate proof-of-concept evaluations to validate viability of new technologies.
• Negotiate favourable licensing arrangements to maximise business value while ensuring procurement ethics.
• Analyse existing infrastructure and drive innovation through improvement initiatives.
• Support and maintain core hardware infrastructure with appropriate vendor support and maintenance contracts.
• Ensure monitoring across all infrastructure components including servers, storage, UPS, cooling and generators.
• Define and drive processes for daily management of infrastructure services with health checks and continuous improvement.
• Drive optimization of Systems team processes to ensure services are automated, stable and highly available.

Job description

Super Group is seeking a Systems Operations Lead in Cape Town to drive delivery and performance of the Systems Operations team. You will coach the team to reach full potential while maintaining outstanding service to the organisation.

You will champion automation, partner with multiple IT domains, and manage budgets and vendor relationships. The role emphasizes proactive infrastructure management, cost optimisation, and strategic technology planning to keep the business ahead in a fast-paced