Systems Engineer - L2 - 12 Month Contract| Evening hours

Supportwave; South Africa; À distance; ZAR 300 000 - 540 000; Plein temps

Résumé du poste

Supportwave, a leading MSP, seeks a Level 2 technical support specialist for a fully remote 12-month contract. You will deliver Level 2 support for MSP clients, resolving networking, cloud, and server issues during AEDT hours to maintain service quality and infrastructure improvements.

Key skills include TCP/IP, VLANs, routing, switching, WatchGuard Firewalls, 3CX VoIP, Microsoft 365/Azure/Windows Server/Active Directory, and strong English communication.

Qualifications

• Networking and server know-how for MSPs.
• Experience with firewall and VoIP tech.
• Cloud and identity services experience.
• Strong English communication skills.

Responsabilités

• Deliver Level 2 technical support for MSP clients in a fully remote 12-month contract. Resolve networking, cloud, and server issues while working AEDT hours to ensure high-quality service delivery and infrastructure improvements.

Connaissances

Networking basics: TCP/IP, VLANs,

WatchGuard firewalls

3CX VoIP

Microsoft 365/Azure/Windows Server/AD

English communication

Outils

Autotask PSA

Datto RMM

Veeam

IT Glue

Huntress Security

Datto SaaS Protection

WatchGuard

3CX

Description du poste

Deliver Level 2 technical support for MSP clients in this fully remote 12-month contract. Resolve networking, cloud, and server issues while working AEDT hours to ensure high-quality service delivery and infrastructure improvements.

Requirements

• TCP/IP, VLANs, routing, switching
• WatchGuard firewalls and 3CX VoIP
• Microsoft 365, Azure, Windows Server, Active Directory
• Strong English communication skills

Preferred

• Autotask PSA, Datto RMM, Veeam, IT Glue, Huntress Security, Datto SaaS Protection

This role is with a leading managed services provider trusted by clients worldwide.