Systems & Data Administrator

PNA - Colour Your World; Johannesburg; On-site; ZAR 480,000 - 600,000; Full time

Job summary

PNA - Colour Your World is seeking an IT Systems Administrator to ensure system stability, data integrity, business continuity and user support as part of digital transformation initiatives. You will work across Microsoft 365, Entra ID, SharePoint Online and Power BI to maintain and improve IT services.

You will support SQL Server/MySQL databases, provide second-line end-user assistance, and help with testing of new features.

Qualifications

• Diploma or Degree in IT, CS, Information Systems or related field.
• 3–5 years of experience in Systems Administration.
• Experience supporting Microsoft 365 environments and SQL databases.

Responsibilities

• Administer and support Microsoft 365 environments and Entra ID.
• Support data integrations and Power BI reporting, dashboards and data validation.
• Maintain system documentation, configuration records and procedures.
• Provide second-line user support for Head Office and franchise users and assist onboarding/offboarding.
• Assist with cybersecurity initiatives, backups, and disaster recovery testing.

Skills

Analytical

Detail-oriented

Problem solving

Effective communicator

Education

Diploma or Degree in Information Technology

Tools

Microsoft 365

Entra ID

SharePoint Online

Power BI

SQL Server

MySQL

Windows Server

Backup & DR

Job description

About the Role

The successful candidate will play a key role in ensuring system stability, data integrity, business continuity and user support while helping drive digital transformation initiatives across the organisation.

Key Responsibilities Systems Administration

• Administer and support Microsoft 365 environments.
• Manage user accounts, permissions and security policies within Microsoft Entra ID.
• Support SharePoint, Teams and related Microsoft services.
• Maintain system documentation, configuration records and procedures.
• Monitor system performance and proactively address issues.

Data & Reporting Administration

• Administer SQL Server and MySQL databases.
• Support data integrations between multiple business systems.
• Assist with Power BI reporting, dashboards and data validation.
• Monitor data quality, consistency and integrity.
• Perform database maintenance, backups and restore testing.

Business Systems Support

• Support retail, POS and eCommerce-related systems.
• Liaise with internal stakeholders and external vendors to resolve technical issues.
• Investigate and troubleshoot system integration issues.
• Assist with testing and deployment of new features and enhancements.

User Support

• Provide second-line support to Head Office and franchise users.
• Assist with onboarding and offboarding processes.
• Support end-user hardware, software and connectivity issues.
• Deliver basic user training where required.

Security & Governance

• Assist with cybersecurity initiatives and compliance requirements.
• Monitor backups and disaster recovery processes.
• Support business continuity planning and testing.
• Ensure adherence to IT governance and security standards.

Minimum Requirements Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems or related field.
• Relevant Microsoft certifications advantageous.

Experience

• Minimum 3-5 years' experience in Systems Administration.
• Experience supporting Microsoft 365 environments.
• Experience working with SQL databases.
• Experience troubleshooting integrations and business applications.
• Proven experience supporting business users in a multi-site environment.

Technical Skills

• Microsoft 365 Administration
• Microsoft Entra ID
• SharePoint Online
• Microsoft Teams
• SQL Server
• MySQL
• Power BI
• Windows Server
• Networking fundamentals
• Backup and disaster recovery processes

Highly Advantageous

• Retail or franchise business experience.
• POS systems experience.
• eCommerce platform experience.
• WooCommerce experience.
• Power Platform experience.
• Power Automate exposure.
• Data analytics and reporting experience.
• Vendor management experience.

Personal Attributes

• Takes ownership and accountability.
• Is analytical and detail-oriented.
• Enjoys solving problems.
• Can communicate effectively with both technical and non-technical users.
• Is organised and able to manage multiple priorities.
• Has a passion for technology and continuous improvement.

What Success Looks Like

• Improve system stability and support processes.
• Enhance reporting accuracy and availability.
• Strengthen Microsoft 365 administration and governance.
• Improve IT documentation and operational procedures.
• Assist in supporting ongoing digital transformation initiatives across the business.