Support Engineer - Paarl

Headhunters; Paarl; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Headhunters is seeking an IT Support Specialist to install, configure, and maintain hardware, software, and networks in Paarl. You will diagnose issues, provide user guidance, and ensure system stability.

The role covers Microsoft 365, Azure, Intune, VMware, and Hyper-V environments, with a focus on security and efficient IT operations. Ideal candidates have a degree or diploma in IT or CS, strong networking knowledge, and experience with Windows and Linux.

Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field.
• Strong understanding of computer systems, networking principles, and IT infrastructure.
• Experience diagnosing and resolving hardware and software issues.
• Working knowledge of Windows and Linux operating systems.
• Knowledge of networking principles and infrastructure.
• Experience with Microsoft 365, Azure and Intune.
• Knowledge of VMware and Hyper-V environments.
• Understanding of IT security principles and best practices.
• Ability to evaluate technical solutions within business/budget constraints.
• Microsoft certification would be advantageous.

Responsibilities

• Install, configure, maintain, and support hardware, software, and network systems.
• Diagnose and resolve hardware, software, network, and user-support issues.
• Respond promptly to technical support requests.
• Keep users informed of technical issues and resolution progress.
• Provide clear technical guidance and training to users.
• Document support activities, resolutions, and system changes accurately.
• Collaborate with IT team to maintain day-to-day operations.
• Perform system upgrades and assist with technical improvements.
• Maintain security standards across the IT environment.
• Complete assigned tasks while maintaining system stability.
• Troubleshoot routine issues and perform scheduled maintenance.
• Support Microsoft 365, Intune, Azure, VMware, and Hyper-V environments.

Skills

Degree in IT

Networking concepts

Hardware troubleshooting

Software troubleshooting

Windows OS

Linux OS

Microsoft 365 administration

Azure

Intune

VMware

Hyper-V

IT security principles

Industry certifications (advantageous)

Education

Degree or diploma in Information Technology/Computer Science

Tools

Microsoft 365

Azure

Intune

VMware

Hyper-V

Job description

• Degree or diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer systems, networking principles, and IT infrastructure.
• Practical experience diagnosing and resolving hardware and software issues.
• Working knowledge of Windows and Linux operating systems.
• Knowledge of networking principles and infrastructure.
• Experience or exposure to Microsoft 365 administration, Azure and Intune.
• Knowledge of VMware and Hyper-V environments.
• Understanding of IT security principles and best practices.
• Ability to evaluate technical solutions within business and budget constraints.
• Microsoft certification would be advantageous.
• Cisco, VMware, or other relevant industry certifications would be advantageous.

Responsibilities:

• Install, configure, maintain, and support hardware, software, and network systems.
• Diagnose and resolve hardware, software, network, and user-support issues.
• Respond promptly to technical support requests.
• Keep users informed of technical issues and resolution progress.
• Provide clear technical guidance and training to users where required.
• Document support activities, resolutions, and system changes accurately.
• Collaborate with IT team members to maintain reliable day-to-day operations.
• Perform system upgrades and assist with technical improvements.
• Maintain appropriate security standards across the IT environment.
• Complete assigned technical tasks while maintaining system stability.
• Troubleshoot routine technical issues and esc…??
• Perform scheduled maintenance to support reliable platform performance.
• Support Microsoft 365, Intune, Azure, VMware, and Hyper-V environments.
• Take ownership of assigned technical tasks and initiatives through to completion.
• Identify and recommend improvements to IT support and implementation processes.
• Participate in knowledge-sharing activities and contribute to team capability.
• Communicate technical information clearly and professionally to users, colleagues, and stakeholders.
• Work collaboratively to resolve technical concerns and develop practical solutions.

Description

Requirements:

• Degree or diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer systems, networking principles, and IT infrastructure.
• Practical experience diagnosing and resolving hardware and software issues.
• Working knowledge of Windows and Linux operating systems.
• Knowledge of networking principles and infrastructure.
• Experience or exposure to Microsoft 365 administration, Azure and Intune.
• Knowledge of VMware and Hyper-V environments.
• Understanding of IT security principles and best practices.
• Ability to evaluate technical solutions within business and budget constraints.
• Microsoft certification would be advantageous.
• Cisco, VMware, or other relevant industry certifications would be advantageous.

Responsibilities:

• Install, configure, maintain, and support hardware, software, and network systems.
• Diagnose and resolve hardware, software, network, and user-support issues.
• Respond promptly to technical support requests.
• Keep users informed of technical issues and resolution progress.
• Provide clear technical guidance and training to users where required.
• Document support activities, resolutions, and system changes accurately.
• Collaborate with IT team members to maintain reliable day-to-day operations.
• Perform system upgrades and assist with technical improvements.
• Maintain appropriate security standards across the IT environment.
• Complete assigned technical tasks while maintaining system stability.
• Troubleshoot routine technical issues and esc…??
• Perform scheduled maintenance to support reliable platform performance.
• Support Microsoft 365, Intune, Azure, VMware, and Hyper-V environments.
• Take ownership of assigned technical tasks and initiatives through to completion.
• Identify and recommend improvements to IT support and implementation processes.
• Participate in knowledge-sharing activities and contribute to team capability.
• Communicate technical information clearly and professionally to users, colleagues, and stakeholders.
• Work collaboratively to resolve technical concerns and develop practical solutions.

Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.